ViaGoGo Customer FAQ

If your account status shows "Hidden" due to "Running Compliance Checks," it means that our system is verifying your account for compliance with our policies. This process helps ensure the safety and security of our platform. It may take some time, and your account will be updated once the checks are complete. Thank you for your understanding during this procedure.

Your tickets might be hidden due to active filters set on your ViaGoGo account. Try adjusting the filters or clearing them to view all available tickets.

If your order was canceled but your card was charged and is still showing a pending status, the charge should typically drop off automatically within a few business days. If the pending charge does not disappear or if you have further concerns, please refer to the contact information link provided on the FAQ page for further assistance.

This happens when the filters that are applied on ViaGoGo hide certain listings due to specific parameters. You can view all the listings by resetting or adjusting your filters. This includes price range, event dates, event type, and availability. Remember to apply the necessary changes to have a wider range of options. Each time you modify the filters, the listings page will be updated to display the best matches based on your preferences. This helps to streamline your search and find exactly what you're looking for. So, make sure you have set the filters according to your desired criteria.

Your listing may be hidden by active filters because it may not meet the criteria that potential buyers have set on their searches. For example, if buyers are searching only for tickets in a particular price range or for certain event types and locations, and your listing does not match those criteria, it would be hidden. Additionally, your listing might be hidden due to visibility settings you've set when creating the listing. Ensure the details of your listing are accurate and complete to increase its visibility.