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ViaGoGo Customer FAQ

Top Answers & How-to Guides

What is ViaGoGo's Phone Number?

The question we are asked most often is about how to talk to ViaGoGo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access to ViaGoGo?

Viagogo is a multinational ticket exchange and resale brand. If an account is locked, the cause should be identified to take appropriate...

Can I purchase tickets for an event that is in another country on ViaGoGo?

Yes, ViaGoGo allows you to purchase tickets for events that are located in other countries. Whether you're looking for tickets to a...
Ask any question you have about ViaGoGo customer service, get an answer now.

Recent ViaGoGo Customer Questions

why are my tickets hidden by active filters?

Your tickets might be hidden due to active filters set on your ViaGoGo account. Try adjusting the filters or clearing them to view all available tickets.
Asked Jul 4, 2024 8:36 AM

My order was canceled by my card was charged and pending

If your order was canceled but your card was charged and is still showing a pending status, the charge should typically drop off automatically within a few business days. If the pending charge does not disappear or if you have further concerns, please refer to the contact information link provided on the FAQ page for further assistance.
Asked Jul 2, 2024 2:57 PM

Your listings is currently hidden by active filters

This happens when the filters that are applied on ViaGoGo hide certain listings due to specific parameters. You can view all the listings by resetting or adjusting your filters. This includes price range, event dates, event type, and availability. Remember to apply the necessary changes to have a wider range of options. Each time you modify the filters, the listings page will be updated to display the best matches based on your preferences. This helps to streamline your search and find exactly what you're looking for. So, make sure you have set the filters according to your desired criteria.
Asked Jun 2, 2024 9:01 PM

why is my listing hidden by active filters

Your listing may be hidden by active filters because it may not meet the criteria that potential buyers have set on their searches. For example, if buyers are searching only for tickets in a particular price range or for certain event types and locations, and your listing does not match those criteria, it would be hidden. Additionally, your listing might be hidden due to visibility settings you've set when creating the listing. Ensure the details of your listing are accurate and complete to increase its visibility.
Asked May 21, 2024 2:57 PM

how do you know if your tickets are under review

After you've listed your tickets for sale on ViaGoGo, they may be placed under review. This is a standard procedure to ensure all listings meet ViaGoGo's required criteria. You can check the status of your sale in your ViaGoGo account dashboard under 'Sales'. If your tickets are under review, it will be clearly indicated there. You'll also receive an email from ViaGoGo confirming when the review has been completed. This process typically doesn't take long, but can vary depending on the event and ticket details. It's crucial to keep your contact information updated to receive notifications promptly.
Asked May 20, 2024 7:50 PM

Help me with my ViaGoGo customer service issue

Refunds

Can I Get a Refund from ViaGoGo?

Unfortunately, getting a refund when a ticket is rendered invalid can be a long process These helpful tips can quicken this process...

Ticket Access

How Do I Find My Tickets on ViaGoGo?

With that many people selling and buying tickets for so many events, issues are bound to arise. However, Viagogo has tried to make...

Account Recovery

How Do I Recover My Account Access to ViaGoGo?

Viagogo is a multinational ticket exchange and resale brand. If an account is locked, the cause should be identified to take appropriate...

Buying Issues

What Do I Do If I'm Having Trouble Buying Tickets from ViaGoGo?

With millions of people selling and buying tickets for so many events, issues on the site are inevitable. However, ViaGoGo has tried...

Selling Issues

What Do I Do If I Am Having Trouble Selling Tickets on ViaGoGo?

With millions of people selling and buying tickets for so many events, issues on the site are bound to arise occasionally. Nonetheless...

Cancellation Policy

What is ViaGoGo's cancellation policy?

ViaGoGo's cancellation policy allows customers to cancel their tickets, but it is important to note that cancellations are subject...

Ticket Name Change

Can I change the name on my ticket after purchasing it on ViaGoGo?

No, once a ticket is purchased on ViaGoGo, the name on it cannot be changed. This policy is in place to protect the buyer and seller...

Payment Methods

What payment methods are accepted on ViaGoGo?

ViaGoGo accepts a variety of payment methods to provide convenience and flexibility to its customers. The accepted payment methods...

Age Requirement

Is there a minimum age requirement to buy tickets on ViaGoGo?

Yes, there is a minimum age requirement to buy tickets on ViaGoGo. To ensure compliance with legal regulations and provide a safe platform,...

Ticket Transfers

Can I transfer my tickets to someone else after purchasing them on ViaGoGo?

Yes, you can transfer your tickets to someone else after purchasing them on ViaGoGo. ViaGoGo allows ticket transfers between individuals...

Ticket Authenticity

Are the tickets on ViaGoGo guaranteed to be authentic?

Yes, the tickets on ViaGoGo are guaranteed to be authentic. ViaGoGo is a trusted online marketplace, dedicated to ensuring a secure...

Event Changes

What happens if the event I purchased tickets for is cancelled or rescheduled?

If an event you've bought tickets for through ViaGoGo is cancelled or rescheduled, there are a few things to note. In case of cancellation,...

Global Events

Can I purchase tickets for an event that is in another country on ViaGoGo?

Yes, ViaGoGo allows you to purchase tickets for events that are located in other countries. Whether you're looking for tickets to a...
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