What happens if the event I purchased tickets for is cancelled or rescheduled?
Asked a year ago
If an event you've bought tickets for through ViaGoGo is cancelled or rescheduled, there are a few things to note. In case of cancellation, ViaGoGo guarantees a full refund, including fees, within 7 days of receiving the tickets back. If the event is rescheduled, your tickets will still be valid for the new date. However, if you are unable to attend the rescheduled event, you can list your tickets on ViaGoGo's platform for resale. In this case, it's important to keep in mind that the resale value may differ from the original purchase price. ViaGoGo advises buyers to review the terms and conditions of the event organizer, as they might have their own policies regarding cancellations or rescheduling.
If you need to call ViaGoGo customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Find a list of many popular ViaGoGo questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.