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What happens if the event I purchased tickets for is cancelled or rescheduled?

Asked 2 years ago
In the event that a ticketed event is cancelled or rescheduled, ViaGoGo typically has policies in place to address these situations. If an event is officially cancelled, buyers usually receive a full refund for the ticket purchase. This refund process may take some time, so it is advisable to check the policies specific to the purchase, which are typically outlined on the ViaGoGo website. If the event is rescheduled, the buyer's tickets are generally valid for the new date. However, there may be instances where buyers have the option to obtain a refund if they are unable to attend the rescheduled event. In such cases, it is important for buyers to review the specific terms that were provided at the time of purchase, as these terms can vary based on the event and the seller. It is beneficial for buyers to remain informed and check the latest updates on the status of their events directly on the ViaGoGo website. This website also offers assistance and additional details about cancellation or rescheduling policies. In situations involving refunds or exchanges due to event changes, communication via the appropriate channels on the ViaGoGo platform will ensure that buyers receive the most accurate and timely information. Always refer to the latest information available to make the best decisions regarding ticket purchases.
Answered Jun 17th 2025

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