The question we are asked most often is about how to talk to X customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I regain access to my old account? I still see my old account on my phone. How do I regain access to it?
To regain access to your old account, please follow the prompts on the login screen of the app or website. There should be options for password recovery or account restoration. If you can see your old account on your phone, try logging in with the associated email or username and your last known password. If you have forgotten your password, use the "Forgot Password?" feature to reset it. Ensure that you have access to the email linked to the account for verification purposes.
Asked Feb 2, 2026 3:21 PM
My premium account expires today. I had no notice about it until I received a notice the $84 was being taken out of my checking account. I want to cancel the premium. How do I contact someone to get my money back?
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach out and inquire about canceling your premium account and getting a refund.
Asked Dec 2, 2025 2:17 AM
Hi, I believe my account has been mistakenly suspended, and I would like assistance in resolving this issue. My username is [Iam_Kotresh]. Thank you!
There is a link to the most up-to-date contact information right here on this page you are viewing. Please use that link to reach out for assistance regarding your account suspension.
Asked Oct 16, 2025 5:28 AM
My account was mass reported and wrongfully suspended for “Abuse and Violence”. Furthermore when I make an appeal I get an automated response from X instead of a manual review of my account. How do I get manual assistance?
We understand how frustrating it can be to receive an automated response. Typically, appeals are handled through the established process, and automated responses are part of that. Unfortunately, we cannot directly intervene in the review process, but we encourage you to continue following the appeal procedures outlined in the resources available on the platform. Keep an eye on any updates regarding your account status, as there may be a chance for further review if additional context or evidence is provided.
Asked Oct 1, 2025 10:33 AM
I did the age verification with selfie, and it worked until recently. Now it’s asking me do to it again but when I’m trying to I got error message saying that it has already been done
If you're encountering an error message stating that the age verification has already been completed, it could be due to a system glitch or a temporary issue. We recommend trying to log out and log back in, or clearing your app's cache if you're using a mobile device. If the problem persists, follow the instructions provided on the screen or look for any updates regarding verification processes.
We look to the X issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.