The question we are asked most often is about how to talk to X customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Hi, I believe my account has been mistakenly suspended, and I would like assistance in resolving this issue. My username is [Iam_Kotresh]. Thank you!
There is a link to the most up-to-date contact information right here on this page you are viewing. Please use that link to reach out for assistance regarding your account suspension.
Asked Oct 16, 2025 5:28 AM
My account was mass reported and wrongfully suspended for “Abuse and Violence”. Furthermore when I make an appeal I get an automated response from X instead of a manual review of my account. How do I get manual assistance?
We understand how frustrating it can be to receive an automated response. Typically, appeals are handled through the established process, and automated responses are part of that. Unfortunately, we cannot directly intervene in the review process, but we encourage you to continue following the appeal procedures outlined in the resources available on the platform. Keep an eye on any updates regarding your account status, as there may be a chance for further review if additional context or evidence is provided.
Asked Oct 1, 2025 10:33 AM
I did the age verification with selfie, and it worked until recently. Now it’s asking me do to it again but when I’m trying to I got error message saying that it has already been done
If you're encountering an error message stating that the age verification has already been completed, it could be due to a system glitch or a temporary issue. We recommend trying to log out and log back in, or clearing your app's cache if you're using a mobile device. If the problem persists, follow the instructions provided on the screen or look for any updates regarding verification processes.
Asked Sep 15, 2025 1:05 PM
how do i update my credit card?
To update your credit card information, navigate to your account settings and look for the payment methods section. Here, you can add a new credit card or update your existing one with the new details. Be sure to save your changes to ensure your new information is recorded.
Asked Jun 5, 2025 10:07 PM
How do I submit an appeal to gain access back to my account. My currently Military and had to deactivate my account I wasn’t able to reactivate it within the 30days due to be extended please let me know if there some way I can get my account back
To submit an appeal for account reactivation, please follow the process outlined on our website. Typically, this involves filling out a specific form for account appeals. Ensure you include relevant details about your situation, such as your military service and the reason for deactivation. We review appeals carefully and respond as quickly as possible. Check the link provided on this page for the most current steps and forms needed for your appeal.
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