X Customer FAQ

Top Answers & How-to Guides

What is X's Phone Number?

The question we are asked most often is about how to talk to X customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get My Twitter Account Verified?

Twitter has made it easy to verify your account, and there is no cost associated with it. To apply for verification, you need to submit...

How Do I Update My Email on My Twitter Account?

With the information below, you should update your Twitter email address successfully with little to no problem. You need to be aware...
Ask any question you have about X customer service, get an answer now.

Recent X Customer Questions

Why has my account been suspended

There could be various reasons why your account has been suspended. Some common causes are suspected fraudulent activities, violation of our terms and conditions, or multiple failed login attempts. It could also happen if there are outstanding bills or subscriptions due. Rest assured that account suspensions aren't taken lightly, and are implemented only when necessary for your protection and the community's safety. If you believe this was an error, please ensure to review the conditions you agreed to when the account was created and comply with all requirements. The suspension will usually be lifted once the issues have been properly addressed.
Asked Apr 13, 2024 6:47 PM

I cancelled my account several times, X does not accept it

We're sorry to hear that you're having trouble cancelling your account with X. Please ensure you're following the correct cancellation procedure. This usually involves logging into your account, navigating to "Account Settings" or similar, and selecting an option to cancel or close your account. You should receive a confirmation email afterward. If the issue persists, there could be technical difficulties, or your cancellation request may not have been processed correctly. If this is the case, we recommend waiting a little while before trying again. However, we can't resolve this problem directly. We suggest you contact X's customer service for further support. Please remember to keep track of all your attempts to cancel.
Asked Apr 11, 2024 10:25 PM

Cant access access my Twitter account

If you're unable to access your Twitter account, there could be a few reasons why. You may have entered the incorrect username or password, so try re-entering those carefully and ensure caps lock isn't enabled. If you've forgotten your password, you can use the 'Forgot password?' link on the login page to reset it. If your account is suspended or locked for some reason, you'll need to follow the instructions that were emailed to you. If none of these solutions work, it's possible that your account may have been compromised. In that case, it's best to contact Twitter's support team for assistance.
Asked Apr 2, 2024 4:39 PM

How can I recover my suspended account?

The process to recover a suspended account can vary depending on the reason for the suspension. Generally, you will need to contact the customer support team to clarify the issue and start the recovery process. They will typically ask for some proof of identity to ensure you are the owner of the account. After they have verified your details, they will guide you through steps to remove the suspension, which may include changing your password or resolving an outstanding violation or issue. Please follow their instructions carefully. It's important to note that successful recovery is not guaranteed and depends on the specifics of your situation.
Asked Mar 29, 2024 5:46 PM

authentication account does not exist

If you're receiving an 'Authentication Account Does Not Exist' message, it usually means the system cannot find an account associated with the information entered. Please double-check the information you've entered, such as username and password for accuracy. Make sure you haven't included any spelling mistakes, spaces before or after the username/password and that the case sensitivity is correct. If you recently created the account, there could be a delay in its activation. If these don't work or if you believe this is an error, consider resetting your password or creating a new account, provided it aligns with the site's policies or guidelines.
Asked Mar 26, 2024 4:15 AM

Help me with my X customer service issue


How Do I Get My Twitter Account Verified?

Twitter has made it easy to verify your account, and there is no cost associated with it. To apply for verification, you need to submit...


How Do I Turn Off Email Notifications from Twitter?

There are a few ways to turn off email notifications from Twitter. The easiest way is by changing your settings via the Twitter mobile...

Account Update

How Do I Update My Email on My Twitter Account?

With the information below, you should update your Twitter email address successfully with little to no problem. You need to be aware...

Unlinking Accounts

How Do I Unlink Twitter from Facebook?

If you have linked your Twitter account with your Facebook account then your tweets are automatically posted to your Facebook timeline....

Language Change

How Do I Change the Language on Twitter?

Twitter is a site that has grown from its American roots to become a worldwide phenomenon. The need for regional support has allowed...

Reporting Fake Accounts

How Do I Report a Fake Twitter Account?

Whether it's an account impersonating you, or just a fake account that doesn't belong in the community, here's how you can report all...

Tweet Issues

Why Aren't My Tweets Showing on Other People's Timeline?

Twitter remains a popular way for users to keep in touch. Content that's short and sweet provided in real time may have contributed...

How Do I Fix My Tweet Amounts If They Are Wrong on Twitter?

The problem of incorrect tweets is common and it does not have a specific cause. However, it is possible to fix. If you suspect that...

Search Removal

How Do I Remove My Twitter Account from Google Search?

This Gethuman guide explains how Google search results only update every so often, but you can request that they remove your Twitter...

Messages Restore

How Do I Restore My Direct Messages on Twitter?

Retrieving messages on Twitter can be a walk in the park if you follow the above guide. However, our team also provides customer care...

Follow Issues

Why Can't People Follow Me on Twitter?

Twitter provides several ways for people to obtain followers, which means sometimes people cannot follow you. If an account is Protected,...

Tweet Recovery

How Do I Recover All of My Deleted Tweets on Twitter?

Twitter makes it easy and intuitive for users to download and access their Twitter data, including deleted tweets. However, should...

Username Change

What Do I Do If Twitter Will Not Allow Me to Change My Username?

Changing both your Twitter username, or handle, and changing your display name are both simple, painless processes. In the event that...

Account Deletion

How Do I Delete My Twitter Account?

To delete your Twitter account, you must first deactivate it. After deactivation, Twitter provides a 30-day window for you to change...

Account Security

How Do I Fix a Hacked Twitter Account?

Twitter is a free social platform where users can post links, photos, videos, and texts. Sometimes, Twitter accounts get hacked, and...

How Do I Recover My Twitter Account?

If you lose access to your Twitter account, there are steps you can take to recover it. First, visit the Twitter login page and click...

How Do I Appeal a Suspension from Twitter?

Twitter has policies and terms of service that users must adhere to, or their accounts may be suspended. However, if you believe your...

What Do I Do If My Twitter Account Is Locked?

When users fail too many times to sign in to Twitter or X, they are temporarily locked out of their accounts. This lock-out typically...
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