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X Customer Service

Phone Number & Contact Info

X's Best Phone Number

415-222-9670
Calls Corporate Offices·Most popular X number
Q:

How do I talk to a live human at X?

A:Directs you to online support at support.twitter.com. Twitter does not offer support over the phone.
Q:

Does X offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this X phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to online support at support.twitter.com. Twitter does not offer support over the phone.

What are the hours and when should I call?

X operates the call center for this 415-222-9670 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 18,010 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this X phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like X staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call X is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 18,010 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call X

In summation, the best day to call X is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this X number, but it is also the day with the shortest hold times.

Calling this X Customer Number

Christian Allen is the editor / author responsible for this content.
Sep 18, 2023

It is no secret that Twitter, now known as simply X, has been under a lot of upheaval over the course of the last year, which is why I expected to have some trouble calling to get help with my account. From technical support to help with advertising or questions about how to get the new, highly coveted blue check, there are a lot of potential questions people could pose about managing their accounts. Plus, there are over 300 million users so that means literally hundreds of people could have hundreds of questions at any time. 

Despite all of that, I was more hopeful about getting help from Twitter than I suppose I should have been. I prefer getting help from a customer agent, and despite obtaining a phone number that I could call for support, I was unable to get help, which was greatly frustrating to me. The number that I had for Twitter (this number) does not work at all. It doesn’t even get you to Twitter despite being posted as a common Twitter number. Instead, you just get a recorded message that says the party you called is unable to accept your call. I attempted to call twice and received the same message. 

Once I got over my disappointment with that, I went online to look for other potential phone numbers that I could use to call Twitter (X). The only number I could find was supposedly for Twitter’s headquarters, and it was this same number. I already knew that this number didn’t work from my multiple phone calls and went looking for help on Twitter’s support website. After spending about 30 minutes weaving around the support section, which often circles you back to the start, I concluded that there was no way to actually talk to a person at Twitter. 

I then nosed around the support section, hoping to at least find a way to talk to someone on live Chat, but I was not successful in this either. Every single support query just led to a new article or eventually to the option to file a ticket. If I wanted to file a ticket about the issue, I also needed the URL of the tweet in question, which meant that I had to read another article about how to get a tweet URL. In the end, it was one big mess, and I ended up giving up because ignoring the issue I saw on Twitter was a lot easier than attempting to report it to anyone.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call X

If you have time to do a bit of reading before you call X, we recommend you read over some of our problem-specific articles.

What Do I Do If My Twitter Account Is Locked?

When users fail too many times to sign in to Twitter or X, they are temporarily locked out of their accounts. This lock-out typically lasts for an hour. Users can try disabling third-party applications or waiting another hour before attempting to sign back in. If these steps do not work, users can check their email for a Reset Password link or verify their account via email, phone, or Recaptcha. If all else fails, users can contact Customer Support.

Top X customer service problems

Click the link above to get answers to just about any X customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More X Customer Service Contacts

There are of course other ways to contact X customer service besides the phone. Below we list the best ones, by medium.

X Customer Service on X (formerly Twitter)

@TwitterSupport - Customer Service
Use the twitter support handle for customer service related to Twitter
X, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

X Customer Help Desk / Web Support

help.twitter.com - Technical Support
Use this link for getting help signing into Twitter
support.twitter.com - Customer Service
Customer service web support
support.twitter.com - Member Services
This page will take you to the form where you can describe your problem and open a support request. Besides sending a DM to @Support, bit.ly/twicket is the fastest way to get help.
As a last, sometimes only, resort- X customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is X's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a X agent. This phone number is X's best phone number because 108,060 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 415-222-9670 include Delete Account, Disabled Account, Recover Account, Locked Account, Reset Password and other customer service issues. The X call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, X has 1 phone number. It's not always clear what is the best way to talk to X representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for X. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like X. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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