X Customer Service Issues

My account was recently deleted after I made a comment to Chrissy Teigen's post. While I admit my comment was not the nicest, it wasn't as hateful as others I've seen. I used the word "b***h," which was actually in Teigen's original tweet. It seems unfair that my account was deleted while others publicly made similar or worse comments without consequences. I'm hoping you can review this decision and consider restoring my account. Thank you.

Hello, I would like to inquire about the process for appealing a suspension that I believe was made in error. I wish to have the opportunity to communicate with a person directly to clarify that the actions were not malicious but a genuine mistake. Although I have submitted an appeal, the automated response stated that my account will not be reinstated. This does not align with what I have learned from Twitter's rules and help center, which suggest that appeals may take up to a week. I am puzzled by the quick automated reply that failed to address my concerns and questions. The tweets that were flagged do not target any protected groups nor promote violence. This misunderstanding could have arisen from the use of two languages in my posts, making them open to misinterpretation. I can easily provide context to demonstrate that none of the reported tweets involved threats, violence, or targeting specific groups. I adamantly deny any such behavior.

I am seeking guidance on how to appeal an incorrect suspension to a real person. Despite appealing, I received an automated response denying my request for account reinstatement. While I understand the process may take time, I expected a more thorough response addressing the specific issues I raised. The tweets I was notified about did not violate guidelines regarding protected categories, hate speech, or inciting violence. This misunderstanding could be due to using multiple languages. I am requesting the opportunity to explain my case to a human representative rather than an automated bot. Without specifics on the violating content, it is challenging for me to address individual tweets. I am willing to provide further explanations if necessary and respectfully demand that Twitter lift the suspension on my account.

I frequent Twitter day and night, but suddenly I was prompted to log in, which I rarely do. Despite entering the correct credentials, the login failed. I was then directed to reset my password, but encountered issues with the reset process. This situation has left me locked out of my account. I usually access my Twitter through my favorites, so I'm unsure why this happened. This account is crucial to me as it holds years of contacts and hard work. I am reaching out for assistance on how to regain access. I currently do not have a mobile phone, but I will find one to assist with the login. Losing access to this account would be devastating, and I am eager to resolve this matter promptly. Thank you for your attention to this matter, Jennifer S. (aka NOT NADIA) Twitter handle: @SweetLanaDRey Email: [redacted]

I need assistance urgently as my account has been hacked. Despite my efforts, I have been unable to reach anyone for help. One response I received stated that due to the content posted by the hacker, my account was suspended. Now it has been transformed into an Ariana Grande fan page without my consent, and I am unable to regain access due to the suspension. My sister has noticed the change and the tweets being posted on what used to be my account. The fact that my email is still linked to this compromised Twitter account is distressing. Numerous messages seeking help have gone unanswered. When I access my account on the computer, everything is displayed in Portuguese, including the emails I receive from Twitter. The account continues to post actively, although to me it appears as suspended. I am desperate for a solution to this situation.

My Twitter account is locked due to automated behavior. I'm unable to proceed with the "verify my identity" step because it requires a call code, which my mobile carrier doesn't support. Despite filing multiple appeals and explaining the situation, I keep receiving the same automated response. This issue persists whether I attempt to log in through the PC or Android app. Since I recently received a verification text to change my password, proving my phone number, I am dismayed by the lack of human assistance. How can I verify my identity without being able to receive a call code?

Hello, I am facing significant challenges with unlocking my Twitter account. It was locked on September 11th, and in order to regain access, I am required to receive a phone call from your team. Unfortunately, I have been unsuccessful in receiving any calls despite repeatedly trying by selecting the "Call me" option. An error message stating "Sorry, the request failed. Please try again later" keeps appearing. I have been actively working on growing my Twitter account within the platform's guidelines, being mindful not to engage in mass following or unfollowing accounts. I have taken care with my content to ensure it is not offensive or spammy. Despite these efforts, my account remains locked, and I am unsure of the cause. My Twitter account holds significant importance for my business, and I kindly request prompt assistance in restoring access. I am in need of help urgently. Thank you in advance.

My Twitter account is locked. After successfully changing my password and contacting support, the issue persists. Once I log in, I am immediately prompted to verify with a code sent to my current landline, which cannot receive texts. Despite emailing them multiple times to explain the problem and provide my mobile number for verification, I have not received a helpful response in 5 days. They keep sending me generic instructions on unlocking accounts, but I can't follow them without adding my new cell number. I appreciate any advice on how to resolve this issue effectively. Thank you.

I recently encountered an issue with my Twitter account being locked due to suspected automated activity. Despite appealing the decision, I repeatedly received the unlock code at an old phone number that is no longer in use. I have been unable to update this number as Twitter requires the code to be sent to unlock my account. I have tried providing a working number and suggested using the email address I am contacting them from, to no avail. After numerous successful appeals, the account remains locked after nine days. I am frustrated by the lack of human intervention to resolve this simple issue. Could the code not be sent to the email address associated with the account that I am using to contact support? Please assist me in resolving this matter promptly. Thank you, Martin R.

I am currently locked out of my Twitter account despite successfully appealing the issue. The UNLOCK code is being sent to a phone that is no longer functioning. I have made numerous attempts to update my contact information to no avail. Despite my efforts, I have not been able to resolve this matter and regain access to my account. I firmly believe that I have the right to use Twitter, especially since the platform has acknowledged my legitimacy many times before. This prolonged lockout is unprecedented for me and it is frustrating not being able to access my account. I have always complied with Twitter's rules, provided content, and cooperated with any requests made. I hope that my efforts and this message will prove that I am not a bot and that my account will be reinstated promptly. Thank you for your attention. Martin R. (Mellow Yellow @MellowOchre)

I recently discovered that I created my Twitter account when I was twelve years old, six months before turning thirteen. Fast forward ten years (now being twenty-two), I realized my birth year was incorrect on my profile. Upon attempting to rectify this mistake, I found myself locked out of my account. After submitting my real ID as proof, Twitter informed me that they are "unable to reinstate my account." I find it unreasonable to face consequences for an oversight from a decade ago. I am eager for Twitter to reconsider and grant me access to my account once more.

The other day, my sibling thought it would be funny to play a prank on me by accessing my phone and tweaking some details on my account - like my bio, profile picture, and even my birth year. I believe they altered the year of my birth to a different date. I was actually born in [redacted] and have had this account for quite some time. Unfortunately, this change has led to my account being disabled because it now seems like I was underage when I created it. This is causing me distress, as I use Twitter frequently throughout the day. It's disheartening to face losing my account due to a harmless prank. Thank you.

Hello, I'm Myrna Dawson (@DawsonMyrna) from the University of Guelph, Ontario, Canada, serving as the Director of the Canadian Femicide Observatory for Justice and Accountability (@CAN_Femicide). On Sunday, September 8, while managing the @CAN_Femicide account, tweeting, and sharing resources, the account was temporarily restricted. I maintain strict adherence to rules due to the nature of my work as a researcher in violence prevention to ensure appropriate and evidence-based content. I was instructed that an access code would be sent to a number ending in '[redacted]', which is not affiliated with me or the account. I am the sole contributor to this account to guarantee content quality. Despite attempting to address the issue through the 'account suspended' link, it was clear it was a restriction, not a suspension. The contact form directed me to an unassociated email, but I can be reached at [redacted] Regaining access is crucial for our ongoing projects, especially as we approach 2,[redacted] followers in our efforts for education and awareness. I am reachable at [redacted], the number now linked to the account. Your assistance in resolving this matter promptly is greatly appreciated. Myrna Dawson

My account, @immigrantdfndr, has been permanently suspended without clear explanation, citing threats of violence. I deny making any threats and was not provided with the offending tweet. I engaged in a Twitter exchange with Tomi Lahren regarding Kamala Harris, where I made a comment interpreted as non-threatening. Additionally, a private message where I mentioned "blowing up a room" was taken out of context. It was meant to address a leaked private conversation and not a physical threat. The situation escalated when a user, @GhostofTick, started harassing my friend, leading me to consider exposing the leaks. Despite this, I never intended harm and, as a result, lost my 40,[redacted]-follower account. My associated email with Yahoo has been closed due to inactivity. I respectfully request a review of my account's suspension, expressing my willingness to provide further context. My contact details for my new account are [redacted] and [redacted] I hope for a fair resolution. Thank you for your attention to this matter.

I logged into my fan account one day only to discover it had been suspended. I wasn't impersonating anyone, my profile picture was of myself, and I hadn't violated any rules. After some reflection, I realized I was suspended due to a reply to a friend's tweet about karaoke. I playfully said, “if you don’t do it i’ll literally kill you,” with no harmful intent. Twitter's rules allow for forgiving such speech when in jest among friends. Despite multiple appeals, my account remains suspended. This account holds all my positive interactions on Twitter, so I'm eager to have it restored. Thank you for any assistance in resolving this matter.

I have been unable to access my Twitter account due to supposed 'unusual activity' despite using it regularly. The system prompted me to verify my number, and the only option provided was a 'call me' button, which failed with an error message every time I attempted it. After managing to reset my password, I encountered the same issue with the number verification page, where the 'call me' option continually failed. I kindly request assistance in unlocking my account to resume using Twitter. I have cherished this account for five years, accumulating over five thousand followers, and I am eager to regain access. Thank you for your help in resolving this matter.

I am experiencing difficulty accessing my account under the handle @DodyTheFirst. The system requested phone number verification through a call. I confirmed owning and operating the phone number. Despite successfully receiving confirmation codes for password resets, attempts to verify the phone number via call have failed. The help page I consulted did not resolve the issue, and I encountered a message indicating I exceeded the allowed attempts for verification. I acknowledge that the email address provided is not linked to the account; however, the associated phone number receives reset codes. If there is a block on calling the number, I request its removal to proceed with verification. Regaining access to my account is essential as exclusive content is stored there. There has been no prior notification of rule violations, and I seek prompt assistance to resolve this matter.

I am currently unable to access my account (@DodyThefirst) as I have been locked out and requested to verify my phone number (+20 [redacted]) through a phone call. Despite still owning and using this phone number, the request failed to connect, whereas I have successfully received confirmation codes when resetting my password. This situation indicates an issue on the platform’s end with sending verification calls or codes. Even after finding a help page, I am still unable to receive a verification code due to exceeding the allowed attempts. I acknowledge the email address not being associated with the account, but my phone number (+20 [redacted]) is linked, and I continue to receive codes when resetting the password. Please resolve any restrictions on calling my phone number promptly, as I urgently need access to my account, which contains unique content. I assure you that I have not been informed of any rule violations, and I seek assistance promptly.

I am in the process of deleting my old account @CameronCarro8, which I have not used for years. I currently use the account @Cameron_C88. The only contact information associated with the old account are my phone number, [redacted], and email, [redacted] Unfortunately, I cannot access the account even after attempting to reset the password. As I am now focusing on college baseball recruitment, it is important for me to have control over my online presence. When recruiters search for me, they find my old account and its outdated content. To address this, I am dedicated to regaining access to the account to delete old tweets and pictures, or if possible, to have the account permanently deleted.

I received a concerning direct message from the account @VoiceIslington accusing me of untrue and damaging allegations linking me to drug cartels. This message was sent to my friend @garyheatherFJ and I believe @VoiceIslington is falsely representing Islington.gov.uk. The DM was received on 07.09.19 at 04:38am GMT. I sought advice and was directed to contact Twitter to report this issue, however, the DM does not have a URL. As a local councillor, I need to protect my reputation to continue helping residents. I am seeking guidance on how I can take legal action against the individual(s) behind this account. Your assistance in this matter would be greatly appreciated. Thank you for your help.