X Customer Service Issues

On my Twitter account, I was wrongfully suspended back in March. Despite multiple attempts to appeal, I have not been successful. The suspension stemmed from a joking tweet where I mentioned killing a friend for tagging me too much, which was followed by my friend's response with laughing emojis. According to Twitter's policies, they allow certain forms of violent language in a non-abusive context or between friends. I have been continuously trying to regain access to my account, but all I receive are repeated automated responses. It's frustrating that my situation seems to go unnoticed, considering I am not a violent person but an artist. The language I used partially being in Portuguese might be causing a disconnect. I am feeling beyond drained by this ongoing issue and seek assistance to resolve it. Thank you. Best regards, B.

Hello, I am a London-based influencer and filmmaker with a Twitter following of 55K. At 20 years old (turning 21 next month), I've dedicated years to growing my account, only to have it suspended recently. The loss of my account, filled with memories and connections, is truly heartbreaking. I kindly request assistance in recovering my account as this situation has been distressing. Twitter seemingly never asked for my birth date when I created the account. I have utilized the platform to nurture my YouTube and film careers, network within my industry, and engage with film festival contacts. These valuable connections cannot be easily replaced by starting anew. I implore you to empathize with my situation and aid me in restoring my account. Over the years, I've actively endorsed Twitter on my various platforms, and losing access would nullify all my efforts. Warm regards, Ela

In early August, my Twitter account, @ObiGhdh, was locked due to "suspected automated activity". Despite no such activity visible on my profile, I have been unsuccessful in resolving this issue with Twitter since then. Despite my repeated attempts to reach out, it seems they have a file open under that username, leaving me unable to get assistance. My account now shows as suspended with no followers, and I am left without a clear explanation for this action. I simply wish for Twitter to review my profile, confirm the absence of automated activity, and either unlock my account or provide a transparent reason for the continued lock. It feels unjustified that my account remains inaccessible, and after almost a month of being ignored, I am left frustrated by the lack of communication from Twitter.

I have submitted a support claim nine times, but all I receive in response is an automated message. Despite logging in and out of Twitter multiple times, I have never encountered the prompt they mention, preventing me from resolving the issue. I have tried replying to their emails, but I am met with silence. I am unsure how to proceed next.

I am having trouble accessing my account. I am not receiving any texts on my phone or emails. My timeline is stuck, and I cannot see my followers or following list. I am unable to send direct messages as well. I keep receiving emails from support asking me to verify my account using my mobile phone or by updating my email address, but when I log in, I do not see any message indicating that my account is locked. I believe my account might be shadowbanned, but I am not sure how long it will last. I apologize if I have done something wrong. I have a lot of followers and this account is important to me. I really need access back. Twitter is where I share my thoughts, and I have been unable to do so for the past two days. I am kindly asking your team to help me regain access to my account by sending the verification message so I can unlock it. Thank you.

Hello, my name is Jaianne Gilkey. I recently discovered that my stan account (biebsushoiy) dedicated to Justin Bieber and Scooter Braun has been suspended. This occurred because I mistakenly kept my profile picture and display name the same as Scooter’s for longer than I intended. My goal was to revive the roleplaying activities that were once popular in our fandom for fun, with plans to change it soon after. I want to clarify that I had no intention of impersonating him or causing any harm, as I am simply a fan account. I now understand my error and acknowledge that I unknowingly violated Twitter Rules. I am willing to rectify this by ensuring my account reflects only myself. Losing my connections with Justin Bieber, Scooter Braun, and my friends on the platform would be devastating. This suspension is a first for me, and I assure you it will not happen again. Retrieving my account means a lot to me. I kindly request your assistance. Thank you for your attention, Jaianne Gilkey biebsushoiy (created in March [redacted])

Hello, I have been unable to access my account for the past four days due to age restrictions. I am currently 19 years old, but created the account when I was 13 with my parents' permission. I now understand that this was against the rules and sincerely apologize. I would like to regain access to my account as it holds many memories and connections with friends. I am willing to have my parents contact Twitter to verify my situation and am prepared to delete any content posted when I was underage. Please reconsider my case and allow me to retrieve my account. Twitter is my favorite app, and I assure you that I have not engaged in harmful behavior such as spreading hate or racism. Thank you.

About a year ago, I added my birthday to my Twitter account, not realizing the age requirement. After the account was suspended, I submitted my legal ID as requested and was informed it could be recovered after content before I turned 13 was deleted. Despite waiting four months with no update, I found my case closed when I tried to follow up. The case number is [redacted] with reference IDs: ref:00DA[redacted]K0A8.5004A00001XzyHx:ref, ref:_00DA0K0A8._5004A1XzyHx:ref, ref:00DA[redacted]K0A8.5004A00001XzyHx:ref. Six months later, after no progress, my account now appears non-existent. I'm eager to regain access to my childhood account which held many memories. Any assistance would be appreciated. Twitter handle: @JoeyShields85. I'm willing to provide more information if needed.

My account is currently locked and limited because of what seems to be unusual activity, which I find ridiculous. I am unable to reply to tweets or follow people, and everyone I have followed over the years appears to be gone. Even after trying the help resources available and receiving emails instructing me to check a notification on my account to unlock it, I can't find any notification. Despite changing my password, the issue persists. My account is nine years old, and I am concerned about losing all my connections. How can we resolve this?

Hello Twitter Support, I recently discovered that Twitter is automatically locking accounts, including mine (@[redacted]), created by individuals under 13 years old. I created my account back in [redacted] when I was 12 years old. Upon updating my birthdate to reflect my true age (part of the verification process for the blue checkmark badge), my account was locked. I have already submitted a "request to restore account" form and provided a copy of my national identification card. Given that I participated in a naming contest for an astronomical object, and my winning suggestion "Ersa" became the official name of one of Jupiter's moons, it is crucial for me to have my account restored promptly. I am willing to comply with any necessary steps, such as deleting tweets from when I was under 13 and adding my phone number. I have recently resubmitted my ID per the latest request from Twitter Support, but I am concerned about the delay. I kindly request expedited processing of my account restoration. Please keep me updated via this platform or the regular ticketing system. Best regards, Aaron Quah (@[redacted])

Hello, I am experiencing difficulties with Twitter. My account was unfairly suspended due to someone bullying me and I was unable to report them. Despite appealing multiple times, Twitter has denied my requests. It seems they are restricting free speech and allowing inappropriate behavior to go unchecked. I created a new account to stay connected but Twitter keeps suspending it. I am eager to rejoin the platform to interact with my loved ones. I have read online about self-unsuspending the account, but I am unsure how to proceed. I seek assistance to resolve this issue promptly so I can resume using Twitter without delay. Your help would be greatly appreciated. Thank you.

I have been using Twitter for a while now, but suddenly a prompt appeared in my Twitter app asking me to "Add a phone number." I followed the instructions, selected my country, entered my number, and waited for the code but it never arrived. I repeated the process several times, but Twitter did not send me any messages. I even tried logging out and in again, but it still didn't work. Now, I find myself stuck on that page every time I open my Twitter app. Can anyone advise on what the issue might be and what steps I should take next? Your help is greatly appreciated.

I recently discovered that my old Twitter account, with the username "britneysoares_," has been accessed and used by someone else. I haven't used this account for about five years, and it came to my attention when a friend showed me that it was following new people. I no longer use Twitter and would appreciate it if the account could be deactivated to prevent any further issues. I've been out of high school for some time now and would like to ensure my online presence is secure. Thank you.

When I turned 13 last year, my mom transferred ownership of my account to me. Today, on September 9, [redacted], I am officially 14 years old. To verify my age, I submitted a photo of my passport. The issue arose when I updated my birthdate to today's date and was locked out of my account because it was created just over four months before my 13th birthday. It is crucial for me to regain access to my account, as it contains valuable information that I cannot afford to lose. Kindly assist me in recovering access to the account @seaveyskeithh. Thank you.

Hello. I'm looking to remove 2 old retweets, one from February 9, [redacted], and the other from February 11, [redacted]. I've noticed these retweets do not have a Delete option in their dropdown menus like usual. The options available are Embed Tweet, Follow, Mute, Block, and Report Tweet. Typically, the options are Delete, Pin to your profile, Embed Tweet, and View Tweet activity. Could you please advise me on how to delete these 2 retweets? Thank you.

I am experiencing a similar issue that has been ongoing for 2-3 weeks. I cannot access the phone number on my account since it belongs to my boyfriend's separate Twitter account. Despite changing my password multiple times as advised by Twitter, the issue persists. I have submitted more than twenty tickets and appeals without any human response, only automated replies. Twitter's lack of effective customer service is disappointing, making me regret my years of using the platform. Twitter is important to me for staying updated and connecting with friends, but the inability to resolve this issue is frustrating. I have explored all support options without success, eagerly waiting for a resolution or even contact from Twitter. This prolonged wait has left me feeling infuriated and helpless.

I created a Twitter account years ago but haven't used it since [redacted]. The email linked to my account is also outdated, from [redacted], and inaccessible. My account contains photos and personal information I need to secure before starting my master's program. I've been locked out due to password attempts and can't regain access as it prompts to verify through my old email. My username is vampotic_horror, and I go by Emmanuelle Baradakis. The email associated with the account is [redacted] I'm willing to provide any necessary identification to regain control. I urgently need to make my account private to protect my information. Any assistance would be greatly appreciated.

I was working on Twitter on my account @MoeedkhanPTI when it suddenly stopped working, asking me to change my password due to suspicious activity. Despite trying, I couldn't change it as I exceeded attempt limits. Furthermore, I'm not receiving the code sent to my phone number ending in 49. Switching to my email [redacted] revealed that it's linked to another Twitter account @mmoeedkhan, which is suspended. I tried to deactivate it but couldn't due to the suspension. Please assist in resolving the unlocking issue of my account @MoeedkhanPTI at your earliest convenience. Thank you.

I recently discovered that my account was disabled because I updated my birthday to the accurate date after realizing it was wrong. The account was initially created by my parents back in June [redacted] for my 13th birthday, as a Jonas Brothers fan page when I was 12. It seems unfair that, as a 22-year-old, I am facing repercussions for a mistake made nine years ago. The content on my Twitter account is of sentimental value and is irreplaceable. I have always used the platform respectfully for sharing thoughts with friends and have a loyal following. While I acknowledge the error with my birthdate, the sudden enforcement of this after nearly a decade feels extreme and unnecessary. I can be reached at [redacted] or through email for further assistance. Thank you, Hannah Poff (@hannahpoffxo on Twitter)

My Twitter account got suspended because I quoted a meme that seemed threatening. Despite explaining the situation and providing evidence, Twitter has informed me that my account won't be restored. This is distressing as I used the account to promote my art and communicate with friends. I've tried creating new accounts, but they also get suspended or locked. I'm not a violent person; I was simply joking with friends. I miss using Twitter to stay in touch with friends from around the world. I'm unsure of what steps to take next. Your assistance in resolving this issue would be greatly appreciated.