How do I file a complaint about Thumbtack's service?

When to Report Something to Thumbtack

Before starting the complaint process, it's essential to know when you should report something on Thumbtack. Reporting helps maintain the platform's integrity and protects both service professionals and customers. Here are instances when Thumbtack recommends reporting:

• If a client asks for your Social Security number or bank details, it's a warning sign. You should report such requests right away.
• Receiving payment via wire transfer services, such as Western Union or Moneygram, should raise concerns.
• If a customer wants you to get in touch with or send money to someone not related to your work, it's a request that raises suspicion.
• Beware of customers offering to pay you more than your agreed-upon rate, asking you to send the excess to other professionals. 
• If a customer suggests using an unfamiliar payment service for your services, it's wise to be cautious. 

Steps to File a Complaint About Thumbtack’s Service

1. Go to Your Messages Tab

To begin the reporting process, access your Thumbtack account and go to your Messages tab. This is where you'll find the communication history with the customer in question.

2. Open the Customer's Message

Locate the message thread with the customer involved in the concerning situation. Open this message to access the message history.

3. Click the Three-Dot Menu and Select Report

Within the customer's message thread, look for the three-dot menu (usually located in the top right corner of the message window). Click on it to reveal a list of options and select "Report."

4. Select Report a Scam or Dispute

After selecting "Report," a pop-up window will appear with various reporting options. Choose "Report a scam or dispute." This option is specifically designed for situations where you suspect fraudulent or suspicious behavior.

5. Follow the Prompts to Describe the Issue

Thumbtack will guide you through a series of prompts to help you describe the issue you're reporting. Be as detailed as possible, providing relevant information about the customer's behavior and the context of the situation.

6. Write a Short Description and Click Submit

You'll have the opportunity to write a short description of the issue. Be concise yet thorough in your explanation. Once you've completed the description, click the "Submit" button to send your report.

7. Review and Next Steps

Thumbtack takes these reports seriously and aims to maintain a safe environment for all users. After submitting your report, Thumbtack's team will review it within 24 hours and take appropriate action.

It may reach out to gather more information or provide updates on the steps it took in response to your report.

Conclusion

Reporting an issue on Thumbtack is important to help keep the platform safe and reliable for service professionals and customers. Understanding when to report something and how to do it is essential for protecting yourself and the Thumbtack community.