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How do I recover my account on Thumbtack?

Have you used Thumbtack before? If you've deactivated your account and are ready to make money with Thumbtack again, read this article to learn how to reactivate your account. 

Reactivating Your Thumbtack Account 

If you're ready to try Thumbtack again, all you need to do is fill out the reactivation form. You'll need to provide your first name, last name and email address in the reactivation form. Also, you'll be asked to choose why you're deactivating your account and why you're returning. Just select a reason from the dropdown menu. If you don't see any option that fits, select Another Reason from the dropdown menu and provide details. 

After submitting it for review, wait for Thumbtack to get back to you within three days. If you don't hear from them after three days, please contact Customer Support. 

Should You Deactivate Your Account?

For new users, remember that deactivating your account also means you lose all the good reviews you've received, projects you've uploaded and profile information. You won't be able to recover them even after reactivating your account. 

While it's easy to reactivate your Thumbtack account, choosing other options before deactivating it is recommended. As a Thumbtack user, you also have the option to remove your services (instead of fully deactivating your account), hide your business or turn off targeting. Your account will still be active, letting you keep important information such as reviews received and projects uploaded. 

If you choose to hide your business, customers can't contact or find you. You can hide your business for 30 days at a time. When you turn off targeting, you won't be getting any leads. You also won't be charged for leads when targeting is temporarily off. Removing your service just means deleting whatever services you've advertised. You can always add them again in the future. 

Still want to deactivate your account? Follow the steps below:

Desktop:

  1. Log in to your account and click on your photo on the top right. 
  2. Tap Settings, then Account and Deactivate Account. 
  3. Tell Thumbtack why you're leaving and click Continue. 
  4. Confirm you want to deactivate your Thumbtack account. 

App:

  1. Open the app and tap your profile. 
  2. Tap on the gear icon and then Account Details. 
  3. Select Deactivate Account and tell Thumbtack why you're leaving. 
  4. Tap continue and confirm the deactivation of your account. 
  5. Tap Deactivate Account. 

Keep in mind that deactivating your account doesn't mean you'll also stop receiving emails from Thumbtack. Unsubscribe from notifications first before deactivating your account to ensure you don't receive text messages and emails from Thumbtack. 

If you have concerns about your Thumbtack account or want to know how to get started. Visit the Help Center and feel free to contact Customer Support for further questions. 

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Thumbtack

Asked 2 years ago
Updated 2 years ago
Viewed 459,016 times
Reactivate Thumbtack account
Deactivate Thumbtack account
Reactivation form
Deactivation form
Hide business on Thumbtack
Turn off targeting on Thumbtack
Remove services on Thumbtack
How to deactivate Thumbtack account
Unsubscribe from Thumbtack notifications
Help center Thumbtack
Contact Thumbtack customer support

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