What are Thumbtack's refund and cancellation policies for customers?

Thumbtack's refund and cancellation policies are designed to provide customers with a fair experience while using the platform. When a customer chooses to hire a pro through Thumbtack, there are specific guidelines that dictate how cancellations and refunds are handled. If a customer decides to cancel a project after hiring a pro, the cancellation policy typically depends on the stage of the project. For example, if the customer cancels the project before any services have been rendered, they may be eligible for a full refund of any prepaid fees. However, if the customer cancels after the pro has started working or once the service has been completed, it is less likely that a full refund will be provided. It is important for customers to review the details of the service agreement and the pro's cancellation policy before finalizing the booking. Each professional may have their own specific terms regarding cancellations and refunds, which will be outlined in the terms of service agreed to at the time of hiring. In addition, if a job does not meet the customer's expectations or if there have been issues with the service provided, Thumbtack has a resolution process that customers can utilize. This process may involve disputes over the quality or timeliness of service rendered. Customers can submit feedback about their experiences, which may help in resolving disputes regarding refunds. For the most accurate and up-to-date information regarding Thumbtack's specific refund and cancellation policies, it is advisable to check the official Thumbtack website. The policies may be subject to changes and updates, so reviewing the latest terms will help ensure customers have the necessary details.