How Do I Contact Thumbtack.com Support About a Fraudulent Charge?

If you have been charged fraudulently after using Thumbtack.com, you can call customer service, launch a complaint via the website, email customer support, write to Thumbtack.com's headquarters, launch a complaint with your credit card company or get a police report. Be sure to have all of the relevant information handy when you contact customer support or launch a complaint so that they can help you resolve the issue as quickly as possible.

If you are a homeowner, you will regularly hire professionals for various tasks such as plumbing, painting, and carpentry. Usually, hiring contractors and other professionals come with a set of challenges. That is where Thumbtack.com comes in. Thumbtack.com is a website that helps connect homeowners with service professionals in their area. One of the great things about Thumbtack.com is that they offer a money-back guarantee if you are not satisfied with your service. However, some users have reported fraudulent charges after using the site.

Call Customer Service

The first thing you should do if you have been charged fraudulently after using Thumbtack.com is to call their customer service number. Their customer service team can help you figure out what happened and how to resolve the issue. When you call customer support, have your account information and the details of the fraudulent charge handy so that they can help you as quickly as possible.

Launch a Complaint Via the Website

Another option for launching a complaint is through the Thumbtack.com website. On the website, there is a section devoted to customer support. In the customer support section, you will find a form that you can fill out to launch a complaint. Be sure to include as much detail as possible in your complaint so that the customer support team can help you resolve the issue.

Send an Email to Customer Support

If you prefer to communicate with the customer support team via email, you can find their contact information on the Thumbtack.com website. Simply go to the customer support section and scroll to the bottom of the page to find the customer support email address. Make sure you provide as much detail as possible in your email so that the customer support team can help you resolve the issue.

Write to Thumbtack.com's Headquarters

If you want to take your complaint directly to Thumbtack.com's headquarters, you can find their contact information on the Thumbtack.com website, as follows:

On the website, go to the "About Us" page and scroll to the bottom of the page.
At the bottom of the "About Us" page, you will find the address and phone number for Thumbtack.com's headquarters.

However, this option should be a last resort as it will likely take longer to resolve your issue.

Launch a Complaint With Your Credit Card Company

If you have been charged fraudulently after using Thumbtack.com, you can also launch a complaint with your credit card company. Your credit card company will likely have a process for dispute resolution that you can follow. Be sure to have all of the relevant information handy when you contact your credit card company so that they can help you resolve the issue as quickly as possible. If you have any issues, you can also talk to the Thumbtack.com customer service.

Get a Police Report

If you have been charged fraudulently after using Thumbtack.com, you can also file a police report. This is a good option if you feel like you have been the victim of a crime. Be sure to have all of the relevant information handy when you contact the police so that they can help you resolve the issue as quickly as possible.

Why does GetHuman Write How-to Guides for Thumbtack Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Thumbtack in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Thumbtack.com Support About a Fraudulent Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.