Thumbtack Phone Number

Call Thumbtack customer service faster with GetHuman

  • Calls Thumbtack's Customer Service department
  • The average hold time is 24m
  • Hours are Mon-Fri 5am-8pm PST
  • The best time to call is 8:15am
  • Popular issues for this call center: Overcharged, Problem with someone you hired, Technical Support, and Cancel subscription.
  • Reach a live Thumbtack agent: Calling the Thumbtack number above should go right to a real human being

Calling Thumbtack Customer Care at 866-501-5809

Feb 5, 2024

Calling Thumbtack for a customer service question or concern can be a challenging endeavor as I recently discovered. I'm not currently a Thumbtack customer but wanted to get information about the service, which connects homeowners with local contractors and professionals to complete repairs or provide house cleaning.

When calling the 800 number, the automated system explained my call may be recorded followed by a prompt to enter 1 for English or 2 for Spanish. After selecting English, I was told to enter in the number phone number connected with my account. Knowing that I had never used this service or had any account associated with Thumbtack, I tried to bypass the prompt by pressing 0 and saying ,customer service' but neither worked. 

Without any other menu options, I finally entered in my phone number and was told my interaction with the company would continue with text messaging. The call ended and I immediately received a text from Thumbtack prompting me to reply with yes or no if I'd like to continue with self-assistance texting. After responding with yes, the text conversation continued with an update that this was Thumbtack's automated assistant. I needed to press 1 for English and then choose 1 to request help based on being a customer or 2 for a pro (business/contractor).

I texted back with 1 and waited for more information but no other messages were received. I texted 1 again and still received no other text messages. This was frustrating and seemed like a waste of time, especially since the automated phone system disconnected my call based on the fact that I would be helped via text. I decided to follow the text prompts one more time and see if maybe there was some sort of glitch. However, after repeating the same process with the text options, I encountered the same result: nothing.

I chose to call the 800 number again and see if I could maneuver around the automated system by saying help, customer service an operator, Yet, the system told me all of those were invalid options and the call was again disconnected. Without any other phone or text options, I did a quick internet search to see if there were any other 800 numbers associated with Thumbtack that I could call but found none. 

At this point, it seemed like moving on was my best option. I'm not sure how other callers have dealt with accessing Thumbtack's customer service but the phone and texting systems definitely need to be improved for better assistance and support.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

I need a refund for my last transaction which was a direct Lee. Once I reached out to c...
I have not used Thumbtack for several years, but over the last two weeks, my credit car...
i have been trying to contact you for a week concerning the distance of my leads nobody...
I set up the app yesterday. I’ve had problems with it. I need to cancelmy appointment...
I need to talk to someone now. I am not getting anyone’s phone numbers after I reply to...
Someone impersonated me to complain about a provider but I was the client, that did not...
Hello my name is Victor Mendez *and I’m a pro handyman on Thumbtack *Saturday when I tr...
My thumbtack account has been saying that the background check has been processing sinc...
I am trying to verify my license. There is a spelling error. I would to start using thu...

Thumbtack Customer Phone Number 866-501-5809 - Stats

Phone number to dial866-501-5809
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 5am-8pm PST
Best time to dial8:15am
Average wait24 minutes
Current wait24 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email
Quality of communication74%
Quality of help85%
Customer votes5,945
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Thumbtack's Best Toll-Free/800 Customer Phone Number

This is Thumbtack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thumbtack agent. This phone number is Thumbtack's Best Phone Number because 36,678 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-501-5809 include Overcharged, Problem with someone you hired, Technical Support, Cancel subscription and other customer service issues. The Thumbtack call center that you call into has employees from California, India and is open Mon-Fri 5am-8pm PST according to customers. In total, Thumbtack has 1 phone number. It's not always clear what is the best way to talk to Thumbtack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Thumbtack?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Thumbtack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Thumbtack, including email. Visit our Thumbtack Customer Service page for more information.
Thumbtack Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!