Can I return personalized or customized items?

Yes, personalized or customized items are not eligible for return unless they are defective or damaged upon receipt. At The Company Store, we take great care to ensure the accuracy and quality of personalized orders. However, due to the unique nature of these products, we are unable to accept returns or exchanges for reasons unrelated to faults in craftsmanship or errors in personalization. We recommend thoroughly reviewing your personalized product details, such as spelling, dates, and design, before placing your order. Should you receive a defective or damaged personalized item, please contact our customer service team within 14 days of delivery, and we will gladly assist you with a replacement or a refund.