Does The Company Store offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9:30am-6pm EST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Don't press anything, a representative will come on the line. · To place an order, press 1. For help with an order you already placed, press 2. For all other questions or to talk to a customer service specialist, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for The Company Store below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this The Company Store phone number to document the phone system.
Here is how our research team describes the way the The Company Store phone system greets you: To place an order, press 1. For help with an order you already placed, press 2. For all other questions or to talk to a customer service specialist, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from The Company Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hello. Welcome to the company stores if you would like to place an order, press one.
For assistance with an order you have already placed or received, press two.
For all other inquiries regarding our products and service, just stay on the line to if you have a catalog addressed to you, please enter your customer number located in the gray box near your name and address."
Excerpt from a call with The Company Store
Friday, September 6, 2024 5:51 PM
The first phone menu
"Hello.
Welcome to the company store's customer comfort center.
For all other inquiries regarding our products and service, just stay on the line to speak with our next available comfort specialist.
If you would like to place an order, press one.
For assistance with an order you have already placed or received, press two."
Excerpt from a call with The Company Store
Wednesday, May 15, 2024 1:02 PM
What are the hours and when should I call?
The Company Store operates the call center for this 800-323-8000 phone number Mon-Fri 8am-10pm, Sat-Sun 9:30am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the The Company Store call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Company Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Company Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The Company Store is Sunday.The most busy day to call is Tuesday, which averages 600% more phone calls by comparison.Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call The Company Store is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that The Company Store staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call The Company Store
If you have time to do a bit of reading before you call The Company Store, we recommend you read over some of our problem-specific articles.
The Company Store offers a hassle-free return policy to ensure customer satisfaction. Within 90 days of purchase, customers may return any unused and unwashed items for a full refund or exchange. The returned items should be accompanied by their original packaging and receipt. If customers do not have the receipt, they can still receive store credit for the current selling price of the item. However, some products have specific return policies due to hygienic reasons, such as mattress pads and pillows. Additionally, customized or personalized items cannot be returned unless they are defective. The Company Store strives to make the return process simple and efficient, providing customers with peace of mind when shopping with them.
The Company Store's shipping policy ensures that your orders are delivered reliably and efficiently. We offer standard shipping to all 50 states, including APO/FPO addresses, with the option for expedited delivery at an additional cost. Orders are typically processed within two business days, and delivery times may vary based on the shipping address. Delivery charges are calculated based on the total order value and the chosen shipping method. For your convenience, we provide a tracking number so you can monitor the progress of your shipment. Please note that while we strive for prompt delivery, unforeseen circumstances such as weather conditions or shipping carrier delays may affect the estimated delivery date. Rest assured, we are committed to providing you with a positive shipping experience.
The Company Store offers a comprehensive warranty policy to ensure customer satisfaction. Our products are covered under a limited warranty which protects against manufacturing defects for a specific period of time. The duration of the warranty varies depending on the product category. Bedding, bath, and home decor items are typically covered for a year, while mattresses and furniture have a longer warranty period, ranging from five to twenty-five years. To take advantage of the warranty, customers must provide proof of purchase and the item must be used and cared for according to the provided guidelines. If a defect arises during the warranty period, we will repair, replace, or provide a refund, at our discretion. Please refer to our warranty page for more specific details on each product category.
Click the link above to get answers to just about any The Company Store customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to The Company Store, and their purpose. Are any of these similar to the reason you are trying to call?
Modify order shipment: "I wanted to see if there's some way to ask you guys not to send part of the order now, but to wait until both parts are ready to ship."
- From a call lasting 5m 21s , Dec 11, 2024 4:55 PM
Received damaged sheets: "And my white sheets came with a grease mark on them."
- From a call lasting 5m 29s , Nov 14, 2024 9:16 PM
Order a blanket: "I wanted to order a Sam alternative lightweight blanket king-size, and white."
- From a call lasting 20m 14s , Nov 8, 2024 4:39 PM
Return shipping label issue: "I was instructed to send images, to you, which I did."
- From a call lasting 9m 40s , Oct 29, 2024 4:19 PM
Inquiring about bath rugs: "I wanted to buy additional ones."
- From a call lasting 21m 18s , Sep 6, 2024 5:51 PM
Information about why customers call The Company Store is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, The Company Store provides this option.
The Company Store Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- The Company Store customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is The Company Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Company Store agent. This phone number is The Company Store's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-323-8000 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call The Company Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, The Company Store has 2 phone numbers. It's not always clear what is the best way to talk to The Company Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The Company Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Company Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.