Emirates Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Emirates number
Q:How do I get a live human at Emirates?
A:Press *, then 2
Q:Does Emirates offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

More Emirates Customer Phone Numbers

212-758-3944 - Corporate Offices
Local Fraud and Customer Service department in New York ·
844-202-2480 - Book a Flight Now
Toll-free · Press 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Emirates phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press *, then 2
Below are some clips we've found from Emirates's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Emirates. For English, press one. You may find our best fares online. Explore our offers and featured fares on emirates dot com. Your call may be recorded and analyzed for training, quality, and service support. For details on how we process your personal data, please see our privacy policy on Emirates dot com.
If you're an Emirates Skywards member, press one.
If you're a travel agent, please enter your Emirates Skywards number."
Excerpt from a call with Emirates
Monday, March 18, 2024 9:17 AM

What are the hours and when should I call?

Emirates operates the call center for this 800-777-3999 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 533 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Emirates phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Emirates staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Emirates is Saturday. The most busy day to call is Wednesday, which averages 283% more phone calls by comparison. Again, this is based on a sample of 533 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Emirates is Thursday.

Why call this Emirates number?

Below is a sample of recent calls to Emirates, and their purpose. Are any of these similar to the reason you are trying to call?
Luggage inquiry: "I want to carry a sixty five inch TV screen on my Dubai to Hyderabad flight in June."
- From a call lasting 3m 46s , Apr 4, 2024 4:02 PM
Assistance with online check-in: "I'm trying to check-in online but having trouble entering my Skyline member number."
- From a call lasting 12m 39s , Apr 2, 2024 2:22 AM
Passport expiration query: "Can I book a flight with my passport expiring soon?"
- From a call lasting 2m 56s , Apr 1, 2024 11:58 AM
Inquiring about incoming goods: "I don't know whether any gurus arriving from US to Nigeria. Any goods, like, they send me an item."
- From a call lasting 2m 45s , Mar 26, 2024 6:42 AM
Ticket name discrepancy: "Both tickets have my husband's name on them, and the same ticket number, I just want to make sure this is right."
- From a call lasting 7m 6s , Mar 18, 2024 9:17 AM
Call connection issue: "Hello?"
- From a call lasting 2m 54s , Feb 26, 2024 10:53 AM
Booking a flight: "I'd like to book a flight from Sydney, Australia, to Heathrow, London."
- From a call lasting 11m 45s , Feb 23, 2024 11:25 PM
Requesting bean chair for mother: "I wanted to request for a bean chair. This is for my mother."
- From a call lasting 13m 55s , Feb 21, 2024 4:21 PM
Change flight date request: "I'm sick, so I'm requesting to change it to next week, on the sixth of March."
- From a call lasting 8m 10s , Feb 21, 2024 9:36 AM
Flight rescheduling request: "I'm very sick. I couldn't be able to fly tomorrow. So I want to change the reschedule my flighting day."
- From a call lasting 7m 37s , Feb 21, 2024 9:28 AM

More Ways to Contact Emirates Customer Service

There are of course other ways to contact Emirates customer service besides the phone. Below we list the best ones, by medium.
CustomerAffairsNY@emirates.com - Customer Service
Customer service email address (NY)
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Emirates will reply our your email.
Emirates's website
As a last, sometimes only, resort- Emirates customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Emirates's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Emirates agent. This phone number is Emirates's best phone number because 22,578 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-3999 include Make a booking, Delayed Flight, Lost Baggage, Complaint, Cancel or change flight and other customer service issues. The Emirates call center that you call into has employees from Dubai and is open 24 hours, 7 days according to customers. In total, Emirates has 3 phone numbers. It's not always clear what is the best way to talk to Emirates representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Emirates. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Emirates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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