Air India Customer Service

Phone Number & Contact Info

Air India's Best Phone Number

Toll-free·Calls Customer Service·Most popular Air India number

How do I talk to a live human at Air India?

A:Calling this Air India number should go right to a real human being

Does Air India offer 24 hour customer service?

A:Not at this number; hours here are 24x7. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Air India phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Air India number should go right to a real human being
Below are some clips we've found from Air India's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Air India. If you're a travel agent, please press one. Else, please wait. If you are a first class and business class passenger, please press one. If you are a Golden Maharaja customer,"
Excerpt from a call with Air India
Saturday, January 6, 2024 8:32 AM
In fact, much of this information on this page is superfluous because this Air India phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Air India operates the call center for this 888-634-1407 phone number 24x7. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 934 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air India phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air India staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Air India is Tuesday. The most busy day to call is Friday, which averages 36% more phone calls by comparison. Again, this is based on a sample of 934 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Air India

In summation, the best day to call Air India is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Air India staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Air India

If you have time to do a bit of reading before you call Air India, we recommend you read over some of our problem-specific articles.

Are there any special services for passengers with disabilities on Air India?

Yes, Air India provides special services for passengers with disabilities. They prioritize the comfort and safety of all passengers, including those with disabilities. Passengers needing assistance can request wheelchair or mobility aid services at the time of booking or at least 48 hours prior to their scheduled flight. Air India staff are trained to assist passengers with disabilities during boarding, disembarkation, and throughout the flight. Additionally, the airline provides priority boarding and convenient seating options for passengers with disabilities. Passengers with visual or hearing impairments can also receive assistance during their journey. It is recommended to contact Air India's Special Service Request department or their customer service for further details or specific requirements for a comfortable and hassle-free travel experience.

What is the baggage allowance for Air India?

The baggage allowance for Air India varies depending on the class of travel and the destination. For domestic flights in Economy, passengers are allowed to carry up to 15 kg of checked baggage and one piece of hand baggage weighing up to 7 kg. For international flights in Economy, the checked baggage allowance is usually 20 kg, but it depends on the destination. Passengers can also carry one piece of hand baggage weighing up to 7 kg. Business and First Class passengers have higher baggage allowances, typically ranging from 25 kg to 40 kg for checked baggage and 2 pieces of hand baggage weighing up to 7 kg each. However, specific details regarding baggage allowances should be checked on the Air India website or by contacting their customer service.

What are the check-in options for Air India flights?

Air India provides multiple check-in options to enhance passenger convenience. Customers can choose from four check-in options: online check-in, mobile check-in, self-service kiosks, or traditional airport check-in counters. Online check-in, accessible through Air India's official website or mobile app, allows passengers to check-in from 48 hours up to 60 minutes before the scheduled departure time. Mobile check-in is also available using Air India's mobile app. Self-service kiosks are provided at select airports, enabling travelers to check-in themselves by following the on-screen instructions. Lastly, passengers can opt for the traditional airport check-in counter, where Air India ground staff will assist with the check-in process. Regardless of the preferred method, travelers are advised to adhere to the specified check-in timings to ensure a seamless travel experience.

Top Air India customer service problems

Click the link above to get answers to just about any Air India customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air India, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting baggage weight increase: "I want an increase in weight limit from twenty three to thirty two."
- From a call lasting 13m 29s , May 26, 2024 10:00 PM
Flight inquiry: "I want to inquire regarding the flight from Dubai to Mangaluru on tenth May."
- From a call lasting 5m 9s , May 9, 2024 9:16 AM
Adding rewards points: "I want to add my rewards points to the loyalty program."
- From a call lasting 11m 9s , Apr 4, 2024 9:38 PM
Adding rewards points: "I want to add rewards points to my loyalty program."
- From a call lasting 8m 32s , Apr 4, 2024 9:25 PM
Adding extra baggage: "Hi. I want to take one extra bag. So how much do you charge for that?"
- From a call lasting 3m 15s , Mar 15, 2024 12:51 PM
Inquiring extra bed cost: "What did you say? How much you charge for the extra bed?"
- From a call lasting 2m 47s , Mar 15, 2024 12:43 PM
Flight ticket booking: "Hi. Actually, Manikal keep in an art of flight ticket book here."
- From a call lasting 39m 44s , Mar 10, 2024 4:10 AM
Booking ticket to Delhi: "Madam, error ticket two hundred to Delhi."
- From a call lasting 3m 41s , Mar 6, 2024 10:00 AM
Flight details confirmation: "I need to find out about my boarding pass because the boarding web check link is not working."
- From a call lasting 10m 51s , Mar 6, 2024 5:38 AM
Seating verification issue: "We have checked in online but when we went to verify our seating, the seating that we paid extra for doesn't show up any place."
- From a call lasting 10m 5s , Feb 21, 2024 7:22 PM

Conclusion and closing notes

This is Air India's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air India agent. This phone number is Air India's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-634-1407 include Make a Booking, Change a Booking, Cancel a Booking, Account Access, Special Request and other customer service issues. Rather than trying to call Air India first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Air India has 1 phone number. It's not always clear what is the best way to talk to Air India representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Air India. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air India. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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