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The Company Store Customer FAQ

Top Answers & How-to Guides

What is The Company Store's Phone Number?

The question we are asked most often is about how to talk to The Company Store customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent The Company Store Customer Questions

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Returns and Cancellations

What is The Company Store's return policy?

The Company Store provides a customer-friendly return policy allowing most items to be returned within 90 days of delivery,...
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What is The Company Store's warranty policy?

The Company Store's warranty policy emphasizes customer satisfaction with a guarantee for returns or exchanges within a certain...
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Can I return personalized or customized items?

The Company Store typically does not allow returns on personalized or customized items due to their unique nature. Customers...
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Ordering and Shipping

How long does it take for The Company Store to process an order?

The Company Store usually processes orders within one to three business days after confirmation, with variations based on item...
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Can I track the status of my order?

Customers can monitor their order status through The Company Store by using a tracking number provided in a confirmation email....
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What is The Company Store's shipping policy?

The Company Store has a clear shipping policy with various options, including standard and expedited methods, and delivery...
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Do you offer international shipping?

The Company Store mainly ships within the United States, and not all products may have international shipping options....
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Can I cancel or change my order after it has been placed?

Once an order is placed with The Company Store, it is processed quickly, limiting the time for changes or cancellations....
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Payments and Discounts

What payment methods does The Company Store accept?

The Company Store offers several payment options, including major credit cards like Visa and MasterCard, PayPal for online...
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Are there any special discounts or promotions available?

The Company Store regularly features promotions and discounts that vary by season or special events. Customers may find sales...
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Are there any restrictions on using coupons or promo codes?

The Company Store has specific restrictions on coupons and promo codes, including expiration dates, product exclusions, and...
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Promotions and Programs

Do you have a rewards program or customer loyalty program?

The Company Store does not have a formal rewards or loyalty program like many retailers do. Instead, they focus on high-quality...
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Can I place a special order for a custom item?

The Company Store generally focuses on ready-made items rather than custom orders. However, certain products may have limited...
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How can I find out about current promotions or upcoming sales?

To stay informed about current promotions and upcoming sales at The Company Store, visiting their website is recommended as it...
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Product Care and Information

How can I care for and maintain my products from The Company Store?

To care for items from The Company Store, one should check the care labels for specific instructions. Generally, washing...
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What materials are used in your products?

The Company Store features a diverse range of materials in its products, highlighting quality and comfort. Bedding often...
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We look to the The Company Store issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
The Company Store issues reported to GetHuman
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