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REI Customer FAQ

Top Answers & How-to Guides

What is REI's Phone Number?

The question we are asked most often is about how to talk to REI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about REI customer service, get an answer now.
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Recent REI Customer Questions

I bought an item from REI's online store. I want to return it. Can I take it to a local store to do so?

Yes, you can return an item bought from REI's online store at a local REI store. Just bring the item along with the receipt or packing slip to the store for a return or exchange.
Asked Mar 13, 2025 2:20 AM

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Gift Card Questions

How Do I Check the Balance on My REI Gift Card?

REI has made advancements since its founding in 1938 since you can find camping gear, equipment for water sports, classes, and...
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Could I Get a Refund from REI Added to a Gift Card?

Gift cards are a fun way to shop for your favorite products at your favorite retailers, and REI has many choices available....
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How Do I Buy a Gift Card from REI?

Traditional REI gift cards are delivered via mail within seven days for free, while e-gift cards are sent within a few hours....
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How Do I Send Someone a REI Gift Card?

When you want to send something to the outdoor lover in your life, but don't know exactly what to purchase, send them a gift...
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How Do I Use My REI Gift Card for My Purchase?

Gift cards make it possible to show generosity while ensuring the recipient gets something they'd love. REI is one store that...
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What Do I Do If My Rei Gift Card Balance Won't Load?

If you used the REI gift card balance checker tool and it couldn't find your card, froze up, or displayed a balance that is...
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Can I redeem an REI gift card online and in-store?

REI gift cards can be used for purchases both online and at stores. Online, customers enter the card number and PIN at...
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Return and Refund Policies

What is the return policy for REI?

REI offers a customer-friendly return policy, giving Co-op members a year for returns and non-members ninety days. Items must...
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Can I return items purchased online at a physical REI store?

Yes, items bought online can be returned at physical REI stores. Customers can return items with or without a receipt, and they...
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How long does it take to receive a refund from REI?

The duration for receiving a refund from REI can depend on the payment method and return situation. In-store refunds are...
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Can I return items after using them?

REI allows members to return used items under their satisfaction guarantee, but there are guidelines to follow. Returns should...
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Shipping Information

What are REI's shipping options and costs?

REI provides multiple shipping options including standard, expedited, and next-day delivery, with costs based on the shipping...
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Does REI offer international shipping?

REI primarily serves customers in the United States and does not typically offer international shipping. However, customers...
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Product and Membership Policies

What is REI's warranty policy on products?

REI has a comprehensive warranty policy that primarily offers a one-year limited warranty against defects in materials and...
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What are the benefits of becoming an REI Co-op member?

REI Co-op membership brings various benefits, like earning profit-sharing dividends from purchases, discounts on products and...
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What is REI's price match policy?

REI's price match policy allows members to receive a lower price on eligible items found cheaper at a competitor, provided that...
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Does REI offer any discounts for students, military, or seniors?

REI does not specifically list discounts for students, military, or seniors, but they offer a Co-op Membership with exclusive...
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What is the REI membership program?

The REI membership program unites outdoor lovers, offering benefits that enhance shopping and outdoor activities. Members pay a...
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How does the REI co-op dividend work?

The REI Co-op dividend allows members to earn a return on qualifying purchases made within a calendar year, typically around...
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Rental and Promotions

What is the process for reserving gear for rent?

To reserve rental gear at REI, customers can visit the website or a local store to browse options. They can select items...
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Are there any seasonal sales or promotions?

REI frequently holds seasonal sales that align with major holidays and outdoor activities, such as Black Friday and Labor Day....
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We look to the REI issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
REI issues reported to GetHuman
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