What is the return policy for REI?

REI has a generous return policy that allows customers to return any item within one year of purchase, either for a refund or exchange. The product must be in a new, unused condition with the original packaging and proof of purchase. Exceptions apply to outdoor electronics, which have a 90-day return window. Additionally, used gear can be returned within 30 days for a full refund or within one year for store credit. REI Co-op members enjoy the benefit of lifetime returns on all purchases. Returns can be made at any REI store or via mail, and the company covers return shipping costs for online orders. REI aims to provide a hassle-free and customer-friendly return process, ensuring customer satisfaction.