How Do I Use My REI Gift Card for My Purchase?

Gift cards make it possible to show generosity while ensuring the recipient gets something they'd love. REI is one store that offers e-gift cards and physical ones which can be used identically. Enter the gift card number and pin at checkout to apply it to your purchase. REI customer service is available 24/7 if you need help.

Christian Allen is the editor / author responsible for this content.
Jan 31, 2023

If you enjoy the outdoors, you can find most everything you need at REI (Recreational Equipment Inc). The business carries a variety of outdoor equipment from water to camping gear. You can also take advantage of outdoor courses and vacations as well as gift cards. Gift cards make a thoughtful gift and REI offers two types. Read on to learn how to use them to make a purchase.

What You Need to Know About Gift Cards

First, REI offers both e-gift cards and physical cards in many designs. You can order one and have it will be delivered within seven days for free. REI does offer expedited shipping for an extra charge, or you can purchase an e-gift card instead which will be sent within a few hours, or you can opt to schedule electronic delivery for a future date.

Also, REI gift cards don't expire or have fees. There's also no tax on their purchase, but keep in mind that tax can be applied when you redeem the gift card.

Gift cards also cannot be replaced if lost or stolen. You can cash out your gift card if the balance is less than $10. You're also not able to use gift cards on prior purchases or exchanges. Purchases of return labels, tickets, and gift cards are also prohibited. Gift cards are not redeemable on REI's Corporate Group Sales business channel.

Purchases of gift cards are ineligible for the REI Co-op Member Reward. REI classes or day trips, or rentals cannot be purchased with gift cards on REI.com, you'd need to visit a store in to make such a transaction. Redeem your gift card for REI adventure travel on the official website or by phone.

How to Use Your Gift Card

One you understand the basics of the terms and conditions, you can better focus on the best part-shopping. Both types of gift cards are redeemed by entering the gift card and pin numbers at checkout online. Please check to ensure that you've scratched off the applicable section to reveal the pin and review your order before submitting. If you'd rather use your gift card by phone or in store, give the REI associate the needed numbers to complete your purchase.

Feel free to reach out to REI customer service representatives here if you have any questions, including locating an REI store near you.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for REI Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like REI in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Use My REI Gift Card for My Purchase? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

REI

Asked 2 years ago
Updated 2 years ago
Viewed 1,294,452 times
REI
Using my REI gift card
How to use an REI gift card online
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!