Allegiant Customer FAQ

Top Answers & How-to Guides

What is Allegiant's Phone Number?

The question we are asked most often is about how to talk to Allegiant customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any additional fees or charges I should be aware of when booking a flight with Allegiant?

Yes, there are a few additional fees and charges that you should be aware of when booking a flight with Allegiant. First, there is...
Ask any question you have about Allegiant customer service, get an answer now.

Recent Allegiant Customer Questions

Not eligible for mobile checkin see allegiant representative for assistance

If you're unable to check in using the Allegiant mobile app, it may be due to various reasons. These could include: having an issue with the payment, carrying an infant on your lap, traveling with pets, or having additional needs like unaccompanied minor service. In such scenarios, the mobile app will direct you to see an Allegiant representative for assistance at the airport. The staff at the Allegiant customer service desk at your departure airport can check you in and print out your boarding pass. They'll also help you with any other issues you might be having. So, do not worry and ensure you reach the airport ahead of your flight time.
Asked Jun 9, 2024 12:42 AM

If I left a bag at pei terminal and it was returned to lost and found and I am now in Michigan could this bag be sent to Michigan on an allegiant flight

Yes, Allegiant's Lost and Found department does everything they can to track down the rightful owner of left-behind items. In most cases, after verifying your ownership, they can send your bag to you in Michigan. However, Allegiant may charge you for shipping and handling, so keep that in mind. Please contact Allegiant's Lost and Found Department, either by calling or emailing them. The fee and timing of the delivery may vary based on factors like the weight of the bag, the distance it has to travel, and the shipping method chosen.
Asked May 4, 2024 4:05 AM

I am not able to print my boarding pass. Flight is scheduled at 10 am on March 23, 2024. Status shows as not eligible

If your flight status shows as "not eligible" for printing your boarding pass, it may be because you’re outside the printing window. Allegiant permits you to check-in and print your boarding pass between 24 hours and 45 minutes prior to your scheduled departure. So, if your departure is scheduled for 10 am on March 23, 2024, you should be able to print your boarding pass after 10 am on March 22, 2024. If you're still unable to do so, there might be other issues, and you should contact Allegiant directly for assistance.
Asked Mar 22, 2024 4:26 PM

Add KTN to my boarding pass after I have checked in

Once you have checked in, you are not able to add a Known Traveler Number (KTN) to your boarding pass. It’s important to add your KTN during the initial booking process or before you check in. This allows TSA PreCheck privileges (like shorter lines and expedited screening) to be included. If you forgot to add it but haven't checked in, you can go back to 'Manage Travel' on Allegiant's website to edit your information and add your KTN. Remember to save your changes before you check in.
Asked Mar 18, 2024 4:51 PM

Minors flying 15 years old? What is needed

Allegiant allows unaccompanied minors ages 15 and older to travel alone. While they are not considered unaccompanied minors, the airline suggests that these teens have their itinerary and contact information for the adult who booked their flight, as well as a photo ID that could include a driver's license, school ID, or passport. Allegiant doesn't offer unaccompanied minor services, so any minors traveling alone should be prepared to handle their own check-in, boarding, and the logistics of their travel day. For added ease, it's also a good idea to provide the minor with emergency contact details.
Asked Mar 17, 2024 2:16 AM

Help me with my Allegiant customer service issue

Lost or Stolen Items

How Do I Report or Recover a Lost or Stolen Item with Allegiant?

When traveling, items will sometimes go missing due to being lost or stolen. When traveling with Allegiant Air, when you notice your...

Confirmation Email

What Do I Do If I Have Not Received My Confirmation Email with Allegiant Airlines?

It's said that the hardest part of taking a vacation is actually booking the reservation. That may be true because travelers can worry...

Flight Changes

How Do I Cancel My Allegiant Airlines Flight?

We are going to show you how to cancel your Allegiant Airlines flight in a step-by-step manner below. This guide will make the cancellation...

How do I change my ticket or flight information with Allegiant Airlines?

Allegiant Airlines makes it easy to modify your flight details with step-by-step instructions. Familiarize yourself with their change...


Can you get a refund on Allegiant flights?

Flight cancellations can be caused by unexpected changes in weather or other factors, making it important to know your airline's cancellation...

Baggage Policy

What is Allegiant's baggage policy?

Allegiant's baggage policy allows passengers to bring one personal item on board for free. This item should fit under the seat in front...

Are there any restrictions on the size or weight of carry-on luggage on Allegiant flights?

Yes, there are restrictions on the size and weight of carry-on luggage on Allegiant flights. According to Allegiant's guidelines, each...

Carry-on Bags

Can I bring a carry-on bag on Allegiant flights?

Yes, passengers are allowed to bring a carry-on bag on Allegiant flights. However, there are some restrictions and fees associated...

Boarding Pass

Do I need to print my boarding pass for Allegiant flights?

Yes, Allegiant passengers are required to print their own boarding passes. It is recommended to print the boarding pass at home prior...

Airport Arrival

How early should I arrive at the airport for Allegiant flights?

Passengers are advised to arrive at the airport at least two hours prior to their scheduled departure time for Allegiant flights. This...

Payment Methods

What forms of payment does Allegiant accept?

Allegiant accepts multiple forms of payment to ensure convenient and hassle-free transactions. We accept major credit cards such as...

Pets on Board

Can I bring my pet on board an Allegiant flight?

Yes, Allegiant allows passengers to bring their pets on board their flights. However, there are certain restrictions and guidelines...

Frequent Flyer

Does Allegiant offer a frequent flyer program?

Yes, Allegiant Air offers a frequent flyer program called myAllegiant Rewards. This program allows passengers to earn points based...

Special Assistance

Can I request special assistance or accommodations for a disability or medical condition on Allegiant flights?

Yes, Allegiant Airlines is committed to providing special assistance and accommodations for passengers with disabilities or medical...

Flight Delay/Cancellation

What happens if my Allegiant flight is delayed or canceled?

If your Allegiant flight is delayed or canceled, the airline will notify you via the contact information provided during the booking...

In-flight Services

Does Allegiant provide in-flight entertainment or Wi-Fi?

No, Allegiant does not provide in-flight entertainment or Wi-Fi on their flights. Allegiant focuses on providing affordable fares and...

Are there any additional fees or charges I should be aware of when booking a flight with Allegiant?

Yes, there are a few additional fees and charges that you should be aware of when booking a flight with Allegiant. First, there is...
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