How Do I Freeze My Planet Fitness Gym Membership?
Freezing your gym membership can be a simple process or a daunting task, depending on how you handle the situation. At GetHuman, we understand the frustration that customer service problems provide. That's why we offer guidance and assistance for customers to solve service issues on their own. We also have a directory of customer care contacts for big companies such as Planet Fitness so that when the DIY process fails, you can always turn to the company reps.
The Planet Fitness gym is a health club in the USA with over 2000 locations that offer a high-quality fitness experience with a wide selection of equipment. The organization focuses on creating a clean and welcoming environment where members can relax and train without judgment. The gym attracts fitness enthusiasts by offering a lower enrollment fee and an affordable monthly subscription for an extended time. It has certified trainers who guide and instruct clients on a wide range of cardio and strength machines, facilitate small group training sessions, and design an individualized exercise program.
The club offers two types of memberships, namely the PF Black Card and the Classic membership. Some of the benefits of Planet Fitness gym membership include:
- Access to a judgment-free zone
- Unlimited access to the home club
- Ability to bring a guest anytime
- Tons of equipment and cardio sessions
- Worldwide travel deals
- Use of any Planet Fitness facility worldwide
- Free Wi-Fi and fitness training
Members might feel the need to end their subscription for various reasons, including moving to another place where there is no Planet Fitness facility nearby or realizing the gym is just not for them. The gym can also freeze membership for verified medical reasons only at the time of illness, injury, or medical condition. Unfortunately, you cannot cancel a Planet Fitness membership via phone or email. There are two ways to freeze gym membership; customers can visit the club in person or cancel membership through a certified letter.
Freezing the membership in person
- Visit the Planet Fitness facility that you signed up for your gym membership
- Request the front desk personnel to provide information on the cancelation policy and a membership cancellation form
- Fill in the form and ask the staff on duty to notify you once the membership is canceled
Cancel membership via a certified mail
- Write a letter to Planet Fitness stating your request to freeze your membership
- The letter should include personal information such as your full name, email address, phone number, membership ID number, and your physical address
- Sign the letter and mail it to your home club
- Contact the gym if you do not receive a notification stating your membership is canceled
- Monitor your accounts to verify the cancellation
Sometimes, the fitness club may take a long time to confirm your cancellation request. If this happens, do not panic. Planet Fitness has professional customer care agents who are willing and kind enough to answer your questions as well as walk you through the cancellation process. Below are ways on how you can get in touch with them.
- Phone number – Contacting customer service via a phone call is one of the fastest ways to get help. The customer care agents are available 24/7 hence convenient for those with tight schedules. They are knowledgeable and courteous, tackling account access, refunds, updating account information, and canceling memberships.
- Online help desk - Customers can virtually interact with the customer care agents through the online help desk as well as receive targeted tips from consumers with the same problems. You can also seek information from the frequently asked questions sections and find out whether the issue has been addressed before
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