How do I log a complaint with Planet Fitness?

In a nutshell: Planet Fitness members with a Black Card have access to all club amenities and 2,500 locations. Benefits include personalized programs, trainers, and small group sessions. The app offers workout videos. To resolve membership or billing

Adam Goldkamp is the editor / author responsible for this content.
Apr 25, 2024


As a Planet Fitness member, you get unlimited access to your home club's amenities and programs and 2,500 Planet Fitness locations when you get a PF Black Card. All members get a welcome booklet, personalized exercise programs, and access to certified trainers and small group training sessions. You can also download the app to get workout videos and new training series. If you have problems with a gym membership or billing issues, visit the club to file a complaint or do it online. Read this guide for the detailed steps.

Visit the Contact Us Page

Use this link:

In the Contact Us Page, type in your club location to get support.

How do I log a complaint with Planet Fitness? (Step 1)

Check the Club Information

If you can't visit your home club, call them using the phone number provided. You may then relay your issues via phone and wait for further instructions from their Customer team regarding the resolution.

How do I log a complaint with Planet Fitness? (Step 2)

Fill Out the Form

You can also use the form to contact the Member Services team online. The department is open Monday to Friday from 9 a.m. to 6 p.m. Fill out the required fields and wait for a team member to contact you regarding the complaint.

Enter your first and last name, email address, and phone number, and select the issue you're having. Club members need to type in their agreement numbers to proceed. Enter your complaint in detail to get a proper resolution before clicking Submit Inquiry. If you filled out the form after office hours, expect to get a response the next business day or when the team members are available.

How do I log a complaint with Planet Fitness? (Step 3)


If your complaint concerns canceling a membership or transferring your membership to another club, feel free to visit the FAQ to get more information about your issue. The frequently asked questions also have information about billing and the commonly asked questions about the club. If you still can't resolve the problem, don't hesitate to get in touch with Planet Fitness' Customer Support.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I log a complaint with Planet Fitness?

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