How Do I Report an Overcharge to Planet Fitness?

Planet Fitness is one of the largest fitness club franchises in the United States of America. They have over 1700 gyms in locations scattered across the country. Their dedication to fitness is exemplary.

Planet Fitness has different charges for different types of memberships. There is a standard sign up fee and an annual membership fee. For $10 a month you get a Classic Planet Fitness membership. You can also get a $15 a month membership fee in some location. Both of the above monthly memberships are no commitment memberships meaning that you can cancel the memberships at any time. You can get a Black Card membership for $21.99 a month where you can access special Planet Fitness memberships such as lounge access. However the standard annual membership fee for most Planet Fitness gyms run by franchisees is $39 a year.

As seen above, the different forms of membership can lead to different sort of charges appearing on your credit card or preferred method of payment. Whenever you see an unwarranted Planet Fitness gym membership, you should ensure its validity and dispute it. It is crucial to keep all your records including sign up documentation, membership card and a record of your monthly payments. They will provide the evidence for a successful dispute.

You can dispute a Planet Fitness charge through any of the following methods:

At the gym

The best way to dispute a Planet Fitness overcharge is to visit your gym. All the necessary records will be stored in your individual gym. Just walk up to the receptionist and present your case. Show him the overcharge and what can be done about it. The receptionist will likely send you to the accounts office where you will discuss the overcharge with the gym's accountant.

If the charge is warranted, the Planet Fitness representative should explain why. If not warranted, you should ensure you receive a refund or the amount will be forwarded as part of the next month's fee.

Bring all your records with your wither physical or digital as it will help you resolve the dispute faster and more smoothly. The personal dealing with a customer service representative can lead to further resolution. Also ensure that the amount of the overcharge is reimbursed or forwarded.

Website

You can also dispute a Planet Fitness overcharge through the Planet Fitness website using the following process:

1. Launch your browser and open the Planet Fitness website
2. Log in to your Planet Fitness account
3. Scroll to the bottom of the homepage and click 'Contact Us'
4. On the Planet Fitness Contact page, you will be requested to select your Planet Fitness club. Once you start typing your resident city, a list of Planet Fitness gyms will appear. Select your gym from the menu
5. Once you select your gym, an inquiry form will appear below. A list of empty fields makes up the form. Fill in the necessary details including the reason for your inquiry which in this case is an overcharge. Confirm the details on the inquiry form and click 'Submit Inquiry' when done.

It is crucial to note that the Planet Fitness Member Services department is open Monday through Friday from 9 am to 6pm E.S.T. Planet Fitness will respond to your inquiry as soon as they can via the email address provided.

Contact Customer Service

You can dispute an overcharge by calling Planet Fitness' customer service department. The phone line is available 24 hours a day, 7 days a week. The hold time on the line is barely 5 minutes so a little patience and you will dispute your overcharge to alive agent. You can retrieve the Planet Fitness customer care phone number from GetHuman.