In a nutshell: Were you overcharged for the services offered by Planet Fitness? This can occur when there are billing system issues on their end or due to human errors. Don't worry, we can help you correct this problem. If you paid a higher price for the service, continue reading for the steps on how to contact your local Planet Fitness to report the overcharge and get a refund.
Were you overcharged for the services offered by Planet Fitness? This can occur when there are billing system issues on their end or due to human errors. Don't worry, we can help you correct this problem. If you paid a higher price for the service, continue reading for the steps on how to contact your local Planet Fitness to report the overcharge and get a refund.
If you encounter an overcharge, please call or visit your local club directly and report the issue to them. They can check your account and refund the charge. Use this Planet Fitness Club Finder and enter your zip code or address. Tap on 'Club Details' to view the club's phone number, business hours, and exact address. It'll also let you see the local club's member benefits and what equipment is available for the members.
Make sure to have your bank statements ready and ask them to review your billing history to determine what you're being overcharged for.
If you can't contact your local club, the best option would be to get in touch with Planet Fitness's Member Services Department. To do this, follow the next step.
Enter your city or look for your club.
Enter your personal information and your questions or comments, then click Submit. Please note that Member Services is only available during office hours, Monday through Friday, from 9:00 a.m. to 6:00 p.m. EST. Planet Fitness will review your request and get back to you as soon as possible.
If you are unable to resolve the billing issue with Planet Fitness, consider disputing the charge with your bank. Start the dispute as soon as possible, ideally within 60 days from the time you receive the statement. Include relevant documentation to ensure you receive a refund for the amount you paid. After initiating a dispute, your bank will investigate the incident and may contact Planet Fitness.
You can contact your bank via phone or visit a local branch. If the claim is valid, your bank will grant the chargeback. The chargeback may be credited within 2-6 weeks, depending on your bank's processing time. You may also be given a temporary credit, but if Planet Fitness wins the dispute, the funds are returned to Planet Fitness.
Are you still having issues? You may want to report the problem to the Better Business Bureau. Simply file a complaint online and complete the form, providing detailed information about your billing issue. You may also want to mention your desired solution. Some businesses prefer to avoid unresolved problems with the BBB, as this can negatively impact their rating; therefore, they may consider refunding the amount to you. Are you still having problems reporting an overcharge to Planet Fitness? Contact Customer Support today.
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