Planet Fitness Customer FAQ

Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you can follow these steps to regain access: browse the Planet Fitness website, click "My Account," then "Access Your Membership," click "Forgot Password," enter your email, check your inbox for a password reset email, create a new password, log into your account, go to the customer service page, and click "Contact Us" if needed.

Planet Fitness members with a Black Card have access to all club amenities and 2,500 locations. Benefits include personalized programs, trainers, and small group sessions. The app offers workout videos. To resolve membership or billing

Guests can use your home club amenities when they visit with you. However, if they are using a different Planet Fitness location, they would need a specific guest pass for that gym to access the amenities. It's important to check the guest policy for that location as it may vary.

If you have been banned from one Planet Fitness location, it typically applies to that specific gym. However, policies may vary by location, so we cannot guarantee access to another club. Each gym has its own management and rules regarding memberships and bans.

To cancel your Planet Fitness account, you typically need to visit your home club in person. Bring a valid ID and speak to a staff member about the cancellation process. If you're a member who signed up online, you may have the option to cancel through your online account. Make sure to review any terms or conditions regarding cancellation to avoid unexpected fees.