In a nutshell: If you have a Planet Fitness membership and decide to cancel it, you may be wondering how to do it. This is especially important if you want to complete the cancellation before your next bill is due. Continue reading for more details on how to start the process.
If you have a Planet Fitness membership and decide to cancel it, you may be wondering how to do it. This is especially important if you want to complete the cancellation before your next bill is due. Continue reading for more details on how to start the process.
Reason why you want to cancel the membership
Visit the Planet Fitness website.
Find the menu on the website. You'll recognize it by the three black horizontal lines in the upper-right corner of the Planet Fitness homepage.
Click on the three black horizontal lines to expand the Planet Fitness menu.
Find the "Need Help?" line on the Planet Fitness menu. It should be the last option below "My Account."
Click on the "Need Help?" line. It'll take you to the page that says "Frequently Asked Questions" at the top, followed by "Have a question? We can help." underneath.
Browse the "Frequently Asked Questions" page to find the box that says "Membership & Billing."
Click on the "Membership & Billing" box. Doing so will direct you to the "Membership & Billing" section.
Scroll down until you see "Show More." Click on the link to expand the section.
Scroll down until you find the line that says "How do I manage my membership?"
Click on the "+" to the right of "How do I manage my membership?" Doing so will reveal the answer.
Read the answer to "How do I manage my membership?" Focus on the paragraph that addresses ending your membership. If you have questions, please move on to Step 12.
If you have any questions, it's a good idea to contact a Planet Fitness team member. They can assist you with the cancellation process and guide you through it with ease.
They'll likely ask you why you want to cancel your Planet Fitness membership, so have an answer prepared just in case. Reach out as soon as possible to complete the process before your next billing date to avoid an additional charge.
Consider going to the gym during off-peak hours to discuss the matter with a team member. This makes it easier to speak with a representative and get the answers you need without interruption.
If you need assistance with the cancellation process, don't hesitate to contact a Planet Fitness customer service representative for help. They'll make it easier to get the answers you want and ensure that you cancel your membership correctly before your current billing cycle ends.
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