How Do I Cancel My Planet Fitness Membership?

Planet Fitness does not allow you to cancel your gym membership through phone, email or online. Instead, you have to cancel your membership through either of two ways. You can go cancel your membership at the gym where you signed up or you can send a certified letter.

The first step before cancelling your Planet Fitness membership is to find the contract or agreement you signed before joining the gym. The contract/agreement should have stipulated the terms and conditions to be met in order to cancel your membership. Crucial details to note include whether you have a monthly or annual contract and the contract's end date. Knowing these things will allow you to calculate your cancellation fees which can be as much as 6 monthly payments.

Clearly note the billing cycle in your contract as this will give you knowledge of when is the best time to cancel your Planet Fitness membership. You generally want to cancel your membership about a week before the next billing cycle begins.

Your Planet Fitness gym membership fees can be waived in special circumstances for example if you provide clear proof of an injury or if you are moving far from your gym soon. Written proof e.g. doctor's note or job relocation letter is paramount if your fees are to be waived.

The following are the steps to take when cancelling your Planet Fitness membership:

Cancelling your membership in person

1. Prepare any information you will need for the cancellation process such as your membership identification number. You will also be required to submit personal information like your address, social security number, driver's license number and your birthday.
2. Planet Fitness insists on a written cancellation so write a letter requesting a cancellation of your membership. In the document clearly state if you want your cancellation fees to be disregarded but you have to be eligible for this and clearly write the reasons why. Write a list of the other documents you will be attaching to the letter and ensure they are included when you send the letter. Your personal information should also be presented in the letter.
3. Call your local Planet Fitness gym Membership Services Department and ask for a meeting to address your membership cancellation. You can find the number at GetHuman. Make an appointment.
4. Meet a Planet Fitness representative and give them the letter.
5. Ensure that you get a confirmation of your cancellation in writing and don't leave the representative's office without it. The document should have a Planet Fitness employee's signature.
6. Pay any cancellation fees and cancel future monthly payments. Ensure you monitor your credit card and bank statement so there are no subsequent charges

Cancelling your membership via a certified letter

1. Certified mail is only applicable to priority or first-class mail. Purchase the postage for certified mail at the post office or online. Select electronic or physical delivery of the signature which proves that Planet Fitness received and accepted the letter. A physical signature is preferable as it appears more official.
2. Write a letter requesting a membership cancellation. Include all necessary documentation and personal information. If you are eligible, request for a waiving of your cancellation fees. It is crucial that you request they send you a written confirmation of your membership cancellation. A follow up phone call is also recommended.
3. Take your certified letter to the post office and submit it to an employee to receive a return signature.
4. If you do not receive written confirmation of your membership cancellation within 10 days, call Planet Fitness and talk to a representative. You may have to collect the letter in person. Check your accounts to ensure there are no subsequent charges after cancellation.