Planet Fitness Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Planet Fitness?
A:Calling this Planet Fitness number should go right to a real human being. You can also use our free service that can talk to Planet Fitness for you and report back. Q:
Does Planet Fitness offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Planet Fitness below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Planet Fitness phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Planet Fitness number should go right to a real human being
Below are some clips we've found from Planet Fitness's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting us. The vast majority majority of Planet Fitness locations are individually owned and operated franchises.
Therefore, the best place to get assistance is by contacting your HomeClub location direct directly.
The member services team at Planet Fitness headquarters does not have the ability to cancel accounts, handle specific billing matters, or issue refunds.
If you are still looking to communicate with a headquarters member services representative, the best way to do so is to visit w w w dot planet fitness dot com and select customer service at the bottom of the web page.
If you would like to speak to a member services representative on the phone, please remain on the line.
This call may be recorded for quality and training purposes.
Connect fitness headquarters. This is Nica. With whom do I have the pleasure of speaking with?
Thank you. What's your home club location?
Alright. What's the phone number registered to your account?"
Excerpt from a call with Planet Fitness
Monday, January 8, 2024 2:08 PM
In fact, much of this information on this page is superfluous because this Planet Fitness phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Planet Fitness operates the call center for this 844-880-7180 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,814 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Planet Fitness call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Planet Fitness phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Planet Fitness staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Planet Fitness is Sunday. The most busy day to call is Friday, which averages 267% more phone calls by comparison. Again, this is based on a sample of 2,814 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Planet Fitness
In summation, the best day to call Planet Fitness is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Planet Fitness
If you have time to do a bit of reading before you call Planet Fitness, we recommend you read over some of our problem-specific articles.
How Do I Recover My Account Access to Planet Fitness?
Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you can follow these steps to regain access: browse the Planet Fitness website, click "My Account," then "Access Your Membership," click "Forgot Password," enter your email, check your inbox for a password reset email, create a new password, log into your account, go to the customer service page, and click "Contact Us" if needed.
What Is the Planet Fitness Cancellation Policy?
This easy to follow guide explains the cancelation policies for Planet Fitness memberships. If you are considering terminating your contract with Planet Fitness, this guide will help you. The guide outlines the cancelation policy for no-obligation and 12-month commitment memberships, the payment policy, and what you should do if these steps are unsuccessful.
How Do I Join Planet Fitness?
Exercises, including gym workout sessions and healthy feeding habits, usually form an integral part of our overall health and physical fitness. It's therefore crucial that you find the right fitness center to help you achieve your goals. Due to Planet Fitness' large customer base, it can be challenging to access customer care service. Not to worry, though. GetHuman provides useful information regarding Planet Fitness and other large corporations to help customers gain access to support and customer service faster.
Top Planet Fitness customer service problems
Click the link above to get answers to just about any Planet Fitness customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Planet Fitness, and their purpose. Are any of these similar to the reason you are trying to call?
Technical sound issue: "I think there may be a sound delay."- From a call lasting 36m 50s , Jul 17, 2024 2:15 PM
Account access issue: "I want a refund because this is not okay, supposed to have access to any club."- From a call lasting 5m 14s , Jul 8, 2024 12:51 PM
More Planet Fitness Customer Service Contacts
There are of course other ways to contact Planet Fitness customer service besides the phone. Below we list the best ones, by medium.
Planet Fitness Customer Help Desk / Web Support
As a last, sometimes only, resort- Planet Fitness customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Planet Fitness's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Planet Fitness agent. This phone number is Planet Fitness's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-880-7180 include Cancel Membership, Refund a Charge, Update Account Info, Account Access, Signup For Service and other customer service issues. Rather than trying to call Planet Fitness first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Planet Fitness has 1 phone number. It's not always clear what is the best way to talk to Planet Fitness representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Planet Fitness. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Planet Fitness. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.