Planet Fitness Customer Service

Phone Number & Contact Info

Planet Fitness's Best Phone Number

844-880-7180
Toll-free·Calls Corporate Offices·Most popular Planet Fitness number
Q:

How do I talk to a live human at Planet Fitness?

A:Calling this Planet Fitness number should go right to a real human being
Q:

Does Planet Fitness offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Planet Fitness phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Planet Fitness number should go right to a real human being
Below are some clips we've found from Planet Fitness's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for contacting us. The vast majority majority of Planet Fitness locations are individually owned and operated franchises. Therefore, the best place to get assistance is by contacting your HomeClub location direct directly. The member services team at Planet Fitness headquarters does not have the ability to cancel accounts, handle specific billing matters, or issue refunds. If you are still looking to communicate with a headquarters member services representative, the best way to do so is to visit w w w dot planet fitness dot com and select customer service at the bottom of the web page. If you would like to speak to a member services representative on the phone, please remain on the line. This call may be recorded for quality and training purposes. Connect fitness headquarters. This is Nica. With whom do I have the pleasure of speaking with? Thank you. What's your home club location? Alright. What's the phone number registered to your account?"
Excerpt from a call with Planet Fitness
Monday, January 8, 2024 2:08 PM
In fact, much of this information on this page is superfluous because this Planet Fitness phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Planet Fitness operates the call center for this 844-880-7180 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,562 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Planet Fitness phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Planet Fitness staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Planet Fitness is Sunday. The most busy day to call is Friday, which averages 272% more phone calls by comparison. Again, this is based on a sample of 2,562 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Planet Fitness

In summation, the best day to call Planet Fitness is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Planet Fitness

If you have time to do a bit of reading before you call Planet Fitness, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access to Planet Fitness?

Planet Fitness is a popular American fitness franchise with over 2500 clubs. If you lose access to your Planet Fitness account, you can follow these steps to regain access: browse the Planet Fitness website, click "My Account," then "Access Your Membership," click "Forgot Password," enter your email, check your inbox for a password reset email, create a new password, log into your account, go to the customer service page, and click "Contact Us" if needed.

What Is the Planet Fitness Cancellation Policy?

This easy to follow guide explains the cancelation policies for Planet Fitness memberships. If you are considering terminating your contract with Planet Fitness, this guide will help you. The guide outlines the cancelation policy for no-obligation and 12-month commitment memberships, the payment policy, and what you should do if these steps are unsuccessful.

How Do I Join Planet Fitness?

Exercises, including gym workout sessions and healthy feeding habits, usually form an integral part of our overall health and physical fitness. It's therefore crucial that you find the right fitness center to help you achieve your goals. Due to Planet Fitness' large customer base, it can be challenging to access customer care service. Not to worry, though. GetHuman provides useful information regarding Planet Fitness and other large corporations to help customers gain access to support and customer service faster.

Top Planet Fitness customer service problems

Click the link above to get answers to just about any Planet Fitness customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Planet Fitness, and their purpose. Are any of these similar to the reason you are trying to call?
Account access issue: "I want a refund because this is not okay, supposed to have access to any club."
- From a call lasting 5m 14s , Jul 8, 2024 12:51 PM
Membership club correction: "My intention was to go join State Street, and I joined Alpine."
- From a call lasting 16m 49s , Jun 27, 2024 5:48 PM
Location transfer request: "Can I switch my location to California?"
- From a call lasting 6m 4s , Jun 18, 2024 1:49 PM
Billing discrepancy: "I keep getting double charged on my monthly fees and need assistance resolving this billing issue."
- From a call lasting 15m 34s , Feb 21, 2024 3:30 PM
Cancellation request: "I wanted to cancel my service."
- From a call lasting 2m 11s , Feb 12, 2024 4:08 PM
Billing issue unresolved: "I was still being charged after trying to cancel due to moving across the country."
- From a call lasting 15m 29s , Jan 23, 2024 3:16 PM
Transfer plan payments: "I wanna transfer my plan for a plan of payments."
- From a call lasting 4m 3s , Jan 8, 2024 2:08 PM

More Planet Fitness Customer Service Contacts

There are of course other ways to contact Planet Fitness customer service besides the phone. Below we list the best ones, by medium.

Planet Fitness Customer Help Desk / Web Support

planetfitness.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Planet Fitness customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Planet Fitness's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Planet Fitness agent. This phone number is Planet Fitness's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-880-7180 include Cancel Membership, Refund a Charge, Update Account Info, Account Access, Signup For Service and other customer service issues. Rather than trying to call Planet Fitness first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Planet Fitness has 1 phone number. It's not always clear what is the best way to talk to Planet Fitness representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Planet Fitness. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Planet Fitness. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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