How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Planet Fitness phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Planet Fitness number should go right to a real human being
Below are some clips we've found from Planet Fitness's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting us. The vast majority majority of Planet Fitness locations are individually owned and operated franchises.
Therefore, the best place to get assistance is by contacting your HomeClub location direct directly.
The member services team at Planet Fitness headquarters does not have the ability to cancel accounts, handle specific billing matters, or issue refunds.
If you are still looking to communicate with a headquarters member services representative, the best way to do so is to visit w w w dot planet fitness dot com and select customer service at the bottom of the web page.
If you would like to speak to a member services representative on the phone, please remain on the line.
This call may be recorded for quality and training purposes.
Connect fitness headquarters. This is Nica. With whom do I have the pleasure of speaking with?
Thank you. What's your home club location?
Alright. What's the phone number registered to your account?"
Excerpt from a call with Planet Fitness
Monday, January 8, 2024 2:08 PM
In fact, much of this information on this page is superfluous because this Planet Fitness phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Planet Fitness operates the call center for this 844-880-7180 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,990 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Planet Fitness phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Planet Fitness staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Planet Fitness is Sunday.The most busy day to call is Friday, which averages 357% more phone calls by comparison.Again, this is based on a sample of 1,990 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Planet Fitness is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Planet Fitness number?
Below is a sample of recent calls to Planet Fitness, and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancy: "I keep getting double charged on my monthly fees and need assistance resolving this billing issue."
- From a call lasting 15m 34s , Feb 21, 2024 3:30 PM
Cancellation request: "I wanted to cancel my service."
- From a call lasting 2m 11s , Feb 12, 2024 4:08 PM
Billing issue unresolved: "I was still being charged after trying to cancel due to moving across the country."
- From a call lasting 15m 29s , Jan 23, 2024 3:16 PM
Transfer plan payments: "I wanna transfer my plan for a plan of payments."
- From a call lasting 4m 3s , Jan 8, 2024 2:08 PM
More Ways to Contact Planet Fitness Customer Service
There are of course other ways to contact Planet Fitness customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Planet Fitness customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Planet Fitness's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Planet Fitness agent. This phone number is Planet Fitness's best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-880-7180 include Update Account Info, Signup For Service, Refund a Charge, Cancel Membership, Account Access and other customer service issues. Rather than trying to call Planet Fitness first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Planet Fitness has 1 phone number. It's not always clear what is the best way to talk to Planet Fitness representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Planet Fitness. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Planet Fitness. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.