How Do I Freeze My 24 Hour Fitness Gym Membership?
Canceling a gym membership during a pandemic may be hard. Not to worry, though. The Gethuman team makes your life easier by providing guidelines for solving various problems without contacting the customer care team. Customers can also access contacts for various companies to reach the customer care agents for assistance.
Most states across the world are registering a deflation in the member of Covid-19 infections. There have been containment measures put in place, and as such, most people are resuming their normal routines such as gym work out. However, not everyone may attend the workout sessions, and with the reopening of gyms, canceling one's membership may not be the best option. The alternative option is to freeze the membership until you are ready to resume. By freezing, it means you are still part of the membership but have halted it in that no charges are applied during the inactive period.
How to freeze the 24-hour membership
Some factors apply when it comes to freezing one's membership from a 24-hour fitness facility, and one's reasons must be qualified for the request. Some of these reasons include;
- Military duty: With an active military deployment that is more than 25 miles away. There is no minimum freeze period for military deployment, and the maximum can go up to 6 months. There is also an option for an unspecified freeze period.
- Temporary Job transfer; to a location that is more than 25 miles away from the gym. You are granted a minimum of 3 months and a maximum of 6 months freeze period.
- Medical; if one has a medical condition that restricts workout, they allow for a 3-6 month membership freeze.
- Pandemics, such as the Covid-19, may be unsafe for some members to go to the gym. In some 24-hour fitness facilities, they have frozen all memberships until the gyms officially resume.
To freeze;
- Simply log into your My24 account.
- Navigate your way to the freeze membership section
- If you are a monthly payment member, you may choose the one-month courtesy freeze option.
- You may also choose to put the membership on hold for an extended period while still on the monthly payment plan until you are ready to return.
- Suppose the online option does not work; you may seek assistance from a team member or contact your club.
- In the case of an extended freeze, the maximum duration is twelve months. Suppose a reactivation notification is not sent before the twelve months, the club will terminate the membership.
- For either of the freeze reasons stated above, such as military deployment, you may be required to provide a copy of the transfer documents to support your claim.
Once the freeze period has expired, it will automatically reactivate your membership and credit card transfers or monthly Electronic Fund Transfer ( EFT).
In instances where you do not qualify for a freeze request, you will receive a notification declining your request, and your membership remains active unless canceled.
It would be best to keep in mind that no dues are collected upon membership freeze until the stated period elapses. What's more, the club may deny you entry into any 24-hour fitness facility.
AlternativesPhoneYou may also opt to contact the 24-hour fitness call center by giving them a call. This is the best option as the response is fast, and you may address more than one problem.
Help pages
You can also visit their help pages, where you will select your query's topic, and one of their agents will be in touch with you.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for 24 Hour Fitness Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like 24 Hour Fitness in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Freeze My 24 Hour Fitness Gym Membership? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.