What Is the 24 Hour Fitness Cancellation Policy?
24 Hour Fitness membership types vary slightly, and so does their cancellation policy. You should have received an agreement with the cancellation policy when you signed up. The best way to cancel your membership is to either visit the gym you attend and speak to a member of staff or call the customer service team.
What is the 24 Hour Fitness cancellation policy?
24 Hour Fitness is one of the world's largest and most popular fitness chains. The brand has about four hundred clubs worldwide. If you have a 24 Hour Fitness membership and your fitness goals have changed, or you've had changes in your life, which means you can no longer attend the gym, you may decide to cancel your 24 Hour Fitness membership.
How to cancel your membership with 24 Hour Fitness
Follow these simple steps to cancel your 24 Hour Fitness membership.
1. When you signed up for gym membership, you should have received a 24 Hour Fitness Membership Agreement. You should find this agreement as it will give you all the details of the cancellation policy.
2. If you've only recently joined the gym and have decided it's not for you, you may be within the three to five day grace period. If you are, you can cancel either in person at the gym by speaking to a staff member. Alternatively, you can cancel over the phone. Either of these methods will allow you to receive a full refund.
3. If you've been a member for longer, the cancellation process will depend on which type of membership you have.
"Basic/Loyalty Monthly" Memberships
These memberships allow you to cancel by providing notice. You can do this either in person, over the phone, or in writing by email or letter. Once the gym has received this request, they will cancel your membership, and your last month's prepaid dues will be applied to your account.
It's a good idea to cancel in person or over the phone as this will mean that a staff member can explain the process in detail. You'll then feel confident that your membership has been canceled.
Other types of membership
For any other types of membership, it's a good idea to go to your local 24 Hour Fitness gym and speak to a staff member. They will be able to help you cancel your gym membership. Some types of memberships have terms, which means they can only be canceled due to death, disability, relocation, or military deployment.
Contact 24 Hour Fitness Customer Service
If you cannot find your cancellation policy and would like more information, you can contact a customer service rep by phone, email, or live chat. You can also contact individual clubs by visiting and speaking to a staff member.
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