How Do I Cancel My 24 Hour Fitness Membership?

24 Hour Fitness is a fitness center chain in operation for over 30 years, with nearly four million members in more than 430 clubs across the United States. The privately owned and operated company is staffed with experienced coaches who assist with comprehensive workout plans to use fitness to improve clients' lives. Its programs include on-demand workouts and studio classes as well as virtual, group, and in-club personal training sessions.

Customers can also access services via its 24GO Personalized Fitness App that allows them to schedule classes and workouts, get calendar reminders, and track and share their progress.

The center's fitness class categories are diverse to include dance, cardio & HIIT (high-intensity interval training), cycle, mind-body, strength, and active aging that's designed to help older adults remain fit.

Attending fitness sessions consistently can prove demanding; thus, it requires a lot of commitment and self-discipline. At other times, customers may opt to terminate their membership due to personal achievements or circumstances in their lives, for instance, relocation to a place far from a 24 Hour Fitness center club. If you're in such a situation, here's how you can cancel your 24 Hour Fitness Membership.

How do I cancel my 24 Hour Fitness membership?

• Visit the official 24 Hour Fitness website (24hourfitness.com)
• From the home page, click on the 'Login' tab at the top menu bar's right.
• Enter the correct details for the Username and Password and submit by clicking on the 'Login.'
• To initiate the cancellation process, visit this link www.24hourfitness.com/members/cancel.
• Click on the 'No thanks' tab that's coded red. It accommodates those who wish to cancel their membership from the member cancellation page. You'll be required to provide details for your Member Number or Check-In Code and your Birth Date in the format (MM/DD/YYYY). Your Member Number is located on the first page of your Membership Agreement document, whereas your Check-In Code is a 10 digit number you provided to access the clubs.
• Finally, submit by clicking on 'Proceed.'

There are a few things that you should take note of when canceling your 24 Hour Fitness membership;

• You'll receive a full refund if you notify 24 Hour Fitness within your cooling off period. This period is usually 3 days of your initial purchase, except in the states of California and Hawaii that allow up to 5 days.
• Clients with Basic or Loyalty Monthly payment memberships may cancel by providing notice, either in writing or in-person, to a 24 Hour Fitness club.
• If you have a Commitment Monthly Payment membership, you are not entitled to cancel, except for events such as relocation, death, military deployment, or disability.
• If you have a prepaid limited-term membership, you're not entitled to a refund of fees paid.
• Additionally, you cannot transfer your membership to another person.

Alternative method

The 24 Hour Fitness customer service is responsive to customers who contact them via the phone and can help you cancel your 24 Hour Fitness Membership. You can also reach out to support and find useful solutions to your concerns through the company's Help Pages.