24 Hour Fitness Customer Service

Phone Number & Contact Info

24 Hour Fitness's Best Phone Number

800-432-6348
Toll-free·Calls Member Services·Most popular 24 Hour Fitness number
Q:

How do I talk to a live human at 24 Hour Fitness?

A:Press 2 at the first menu, then say "Other". Then you must enter your check-in code in order to get to a representative or call your local gym.
Q:

Does 24 Hour Fitness offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this 24 Hour Fitness phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then say "Other". Then you must enter your check-in code in order to get to a representative or call your local gym.
Here is how our research team describes the way the 24 Hour Fitness phone system greets you: Are you a current or former member?
Below are some clips we've found from 24 Hour Fitness's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask for information for security purposes

"For security purposes, please tell I didn't get that."
Excerpt from a call with 24 Hour Fitness
Wednesday, February 21, 2024 4:23 PM

They may ask you to enter information with the dial pad

"Thank you for calling twenty four Hour Fitness. Are you a current or former member? To update your account information or view details about your membership, please click log in in the upper right corner of our website, or please stay on the line to update your payment information using our automated phone system. For questions on gift card distributions, please visit the link on our website for detailed FAQs. For all other inquiries, please contact your local club. Or send us an email by clicking contact us on our website at w w w dot twenty four hour fitness dot com. We appreciate you being a member with us and look forward to seeing you in our club soon. Our offices are currently closed, If you are calling to make a payment or update your billing information, and would like to use our automated system, please stay on the line.
Otherwise, please call back between six AM to six PM Pacific time, Monday through Friday.
Please enter your ten digit fingerprint check-in code."
Excerpt from a call with 24 Hour Fitness
Thursday, March 28, 2024 12:49 AM

They may ask you to say or enter information

"You can also say your member ID located below the QR check-in code in the twenty four go app. Or on your membership agreement, or say I don't know."
Excerpt from a call with 24 Hour Fitness
Thursday, March 28, 2024 12:49 AM

They may need to look up your account

"Please say your membership ID now, which can be found on the light twenty four app below your QR check-in code or on your membership agreement.
You can also say, I don't know.
One moment while I look up your account."
Excerpt from a call with 24 Hour Fitness
Wednesday, February 21, 2024 4:23 PM

The first phone menu

"Thank you for calling twenty thank you for calling twenty four thank you for calling twenty four Hour Fitness.
If you are a current member or a former member, please press one.
If not, please press two."
Excerpt from a call with 24 Hour Fitness
Wednesday, February 21, 2024 4:23 PM

What are the hours and when should I call?

24 Hour Fitness operates the call center for this 800-432-6348 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 241 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 24 Hour Fitness phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 24 Hour Fitness staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call 24 Hour Fitness is Sunday. The most busy day to call is Tuesday, which averages 408% more phone calls by comparison. Again, this is based on a sample of 241 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call 24 Hour Fitness

In summation, the best day to call 24 Hour Fitness is Friday.

Why Customers Call 24 Hour Fitness

If you have time to do a bit of reading before you call 24 Hour Fitness, we recommend you read over some of our problem-specific articles.

What Is the 24 Hour Fitness Cancellation Policy?

24 Hour Fitness membership types vary slightly, and so does their cancellation policy. You should have received an agreement with the cancellation policy when you signed up. The best way to cancel your membership is to either visit the gym you attend and speak to a member of staff or call the customer service team.

How Do I Join 24 Hour Fitness?

Maintaining good health is a prerequisite in everyday living, and companies such as 24 Hour Fitness can help you stay fit throughout the year. All you have to do is enroll as a member of any of its clubs for an outstanding training experience. This guide contains some information on the scope of its fitness training programs and a step by step guide on becoming a member.

What are the hours of operation for 24 Hour Fitness?

24 Hour Fitness is open 24 hours a day, 7 days a week, allowing members to work out at any time that suits their schedule. This means that regardless of whether you are an early bird or a night owl, you can access the gym facilities whenever it is most convenient for you. The 24/7 operation includes access to the workout areas, cardio equipment, group exercise classes, and personal training sessions. Additionally, many locations also offer amenities such as swimming pools, saunas, and basketball courts, all available for use at any time. With the flexibility of round-the-clock availability, 24 Hour Fitness aims to accommodate every member's fitness needs whenever they choose to pursue a healthy and active lifestyle.

Top 24 Hour Fitness customer service problems

Click the link above to get answers to just about any 24 Hour Fitness customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to 24 Hour Fitness, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "I have a question about my membership."
- From a call lasting 2m 42s , Mar 29, 2024 11:03 PM
Questions about Fit On Health membership: "I'm purchasing a new membership through Fit On Health and need to know who to call for assistance."
- From a call lasting 5m 8s , Mar 12, 2024 8:48 PM
Cancellation request: "I would like to cancel my membership."
- From a call lasting 2m 38s , Mar 4, 2024 6:01 PM
Speak to associate: "I would like to speak to an associate, please."
- From a call lasting 3m 2s , Feb 21, 2024 4:23 PM

More 24 Hour Fitness Customer Service Contacts

There are of course other ways to contact 24 Hour Fitness customer service besides the phone. Below we list the best ones, by medium.

24 Hour Fitness Customer Help Desk / Web Support

24hourfitness.com - Customer Service
Customer service web support
As a last, sometimes only, resort- 24 Hour Fitness customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is 24 Hour Fitness's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 24 Hour Fitness agent. This phone number is 24 Hour Fitness's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-6348 include Become a member, Cancel membership, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call 24 Hour Fitness first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 24 Hour Fitness has 1 phone number. It's not always clear what is the best way to talk to 24 Hour Fitness representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for 24 Hour Fitness. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 24 Hour Fitness. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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