How Do I Regain Access to My PNC Bank Account?

Banks are financial institutions that not only keep money safe but also help in managing cash. With online tools, clients can quickly and conveniently make purchases and keep track of their money. But to access accounts, you have to create an account and provide private information, such as a password.

PNC Bank is a banking institution that serves individuals, small businesses, corporations, and government entities. Its products and services run far and wide, from credit cards and loans to retail banking and asset management. Like most banks, PNC offers online banking services for customers to keep track of finances.

What if you can't access your online account? What can you do if you forget your user ID or password? You can use the guide below to get control of your account and your money.

The steps

You can use various steps to recover your password, user ID, or both in case of a loss. In the event of a password loss:

1. Have your PNC user ID and social security or tax ID number handy
2. You also need one of your PNC account numbers and your debit card and PIN information from your account. Alternatively, you can add a phone number to be a password reset
3. Log in to the official PNC website
4. Tap on Forget User ID or password
5. In the Forget Your Password section, click on Reset Password Now. Follow the system prompts to reset your password.

For a forgotten User ID, you can use the following hints to remember it:

1. User IDs are between 8 and 20 characters long. They contain numbers, letters, and four special symbols (@ symbol, dash, underscore, and period
2. The IDs don't have spaces
3. You can use the same user ID to access PNC voice and the online banking if the characters are all numbers

If you forgot both your User ID and password and still can't remember them after the above guide, you can resort to contacting the customer care department. Here's how.

Phone number

PNC Bank offers customer care services through its phone number. You can call to speak to an agent and inquire about the process of recovering your bank account. For account access issues, you may have to discharge personal information for verification purposes. Afterwards, the staff member will help you access your account and even provide tips for future use.

Live Chat

Through PNC Bank's Live Chat platform, clients can utilize the chat boxes to speak to live agents and get assistance with accessing their account's personal information. The service representatives can help with the problem at hand and any underlying issues you may have with your account.

Help desk

Via the online help page, you can easily communicate with the customer support team. The first thing to do is skim through the help topics available in the forum. Next, chat with the agent who will reach out to you, and be as precise as possible when submitting your issue. You will be able to get the assistance you need within no time.