PNC Bank Customer Service

Phone Number & Contact Info

PNC Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular PNC Bank number

How do I talk to a live human at PNC Bank?

A:Say "I don't have one" at the first menu. Next, say "Representative," then say "None of those."

Does PNC Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

PNC Bank Customer Phone Numbers

Mortgage Department

Toll-free · Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST · Direct to the mortgage department · Say or enter your PNC Mortgage number or your Social Security number.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PNC Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "I don't have one" at the first menu. Next, say "Representative," then say "None of those."
Here is how our research team describes the way the PNC Bank phone system greets you: Say or enter your user ID. You can also say, "I don't have one."
Below are some clips we've found from PNC Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to PNC Voice Banking. Please allow ten business days to receive this information. To get started, please say your user ID or enter it on the keypad. You can also say, I don't have one."
Excerpt from a call with PNC Bank
Thursday, January 11, 2024 8:56 AM

They may ask you to say or enter information

"All of which is available for withdrawal. Now you can say repeat my balance hear recent activity, transfer funds, switch accounts, or in your own words, tell me what you'd like to do."
Excerpt from a call with PNC Bank
Saturday, May 18, 2024 4:07 PM

The first phone menu

"Welcome to PNC Voice Banking. To get started, please say your user ID or enter it on the keypad. You can also say, I don't have one. Okay. Are you already a PNC customer?
If you're already a PNC customer, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with PNC Bank
Tuesday, June 18, 2024 10:16 PM

After you press 2

"Main menu. Briefly tell me why you're calling. For example, you can say things like, I want to open an account or find a branch. Sorry. I didn't get that. Let's try this a different way. From this point on, please enter your responses. Using the buttons on your telephone keypad. For branch hours and locations or to reach other departments, press seven.
Main menu. To access your personal accounts, press one.
For business banking, press two.
For online banking question press three.
If you're calling to report a lost or stolen card or a problem with your account, press four."
Excerpt from a call with PNC Bank
Tuesday, June 18, 2024 10:16 PM

What are the hours and when should I call?

PNC Bank operates the call center for this 888-762-2265 phone number Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 223 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PNC Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PNC Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PNC Bank is Sunday. The most busy day to call is Thursday, which averages 571% more phone calls by comparison. Again, this is based on a sample of 223 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call PNC Bank

In summation, the best day to call PNC Bank is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that PNC Bank staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this PNC Bank Customer Number

Christian Allen is the editor / author responsible for this content.
May 13, 2024

Calling this number is best if you're already a PNC customer, but it's not only useful for PNC customers. If you aren't a customer, you can use this number to find branches near you so that you can start an account.

When I called, I was first told that I had reached PNC voice banking, and I was asked to provide my user ID. If I didn't have a user ID, I could say that. When I did, I was next taken to a menu to confirm if I was already a PNC customer.

I said I was not, and I was taken out of voice banking and to the main menu. I was then asked why I was calling, and I said I wanted branch locations. The system toldĀ me that I could get branch locations near me by entering a zip code and letting the system return results.

I entered the first zip code, and the system told me there were no locations near that zip code. I then entered another zip code, and the system told me that I had five locations near me and could ask for branch hours by pressing 1 during the description of any branch.

I did so during the closest branch to my zip code and found that it was open Monday to Friday, but closed weekends. For the second branch, I found that on Saturdays, the branch was open 8 am to noon, while Monday through Friday maintained standard business hours.

Overall, I thought this was an easy-to-use service. I had no issues getting information and did not hit a chokepoint at any point. The system recognizes new customers might use the phone beforehand and makes that a simple process. If I were to use PNC Bank, I would absolutely use this number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call PNC Bank

If you have time to do a bit of reading before you call PNC Bank, we recommend you read over some of our problem-specific articles.

How Do I Regain Access to My PNC Bank Account?

Clients seeking the services of big companies such as PNC Bank tend to get service issues from time to time, for instance, accessing accounts. Attempting to deal with the situation on your own can be hard; that's why GetHuman provides simple guides like the one above. However, we also create a platform where customers can share tips on how to contact service representatives.

How Do I Close My PNC Bank Account?

Closing your PNC account should not be a challenge. There are several options you could explore when making a closure request. Calling customer service is the simplest option. You could also send them an email detailing your request and the reasons for requesting closure. Visiting a branch is also an option. Whenever you make a request to close your account, make sure you get written confirmation.

How Do I Close My Account with PNC Bank?

There are many reasons why you may want to close your PNC bank account. Regardless of the reason, successful closing of a bank account is not as easy as it sounds. follow these simple steps to guide you through it.

Top PNC Bank customer service problems

Click the link above to get answers to just about any PNC Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PNC Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about overdraft fees: "I feel like I'm getting slammed with overdraft fees for the last two months."
- From a call lasting 14m 38s , May 25, 2024 12:28 PM
Audio connection issues: "Can you hear me now?"
- From a call lasting 3m 20s , Apr 30, 2024 8:11 PM
Seeking assistance with old credit card: "I've been trying all day to get ahold of a department that can assist me with an old credit card issue."
- From a call lasting 5m 1s , Apr 30, 2024 8:06 PM
Account suspension inquiry: "I need to ask about my account, ma'am. You mentioned it's suspended."
- From a call lasting 5m 44s , Mar 21, 2024 1:10 PM
Issue with sending money: "I'm trying to send two grand to my brother through Venmo, and it's not letting me do so."
- From a call lasting 6m 59s , Mar 18, 2024 2:18 PM
Verifying identity: "Verifying identity information for the account."
- From a call lasting 8m 8s , Mar 1, 2024 6:04 PM
Pending payment discrepancy: "I noticed a pending payment discrepancy on my checking account."
- From a call lasting 3m 48s , Feb 26, 2024 4:44 PM
Seeking options: "Give me options."
- From a call lasting 3m 58s , Feb 22, 2024 5:18 PM
Testing connection: "Can you hear me?"
- From a call lasting 5m 26s , Feb 22, 2024 4:19 PM
Updating contact information: "I've been overseas for eleven months and my phone number has changed."
- From a call lasting 11m 15s , Jan 17, 2024 8:58 PM

More PNC Bank Customer Service Contacts

There are of course other ways to contact PNC Bank customer service besides the phone. Below we list the best ones, by medium.

PNC Bank Customer Service on X (formerly Twitter)

twitter.com/PNCBank_Help - Customer Service
Use the link to connect with customer service through Twitter
PNC Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

PNC Bank Customer Help Desk / Web Support

pnc.com - Customer Service
Go to products and services and pause or login to PNC.com and pause before entering password or click the customer service tab once logged into PNC.com.
As a last, sometimes only, resort- PNC Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PNC Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PNC Bank agent. This phone number is PNC Bank's best phone number because 70,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-2265 include Setup Account, Account Access, Cancel Account, Statement Request, Dispute a Charge and other customer service issues. The PNC Bank call center that you call into has employees from Pennsylvania and is open Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET according to customers. In total, PNC Bank has 2 phone numbers. It's not always clear what is the best way to talk to PNC Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PNC Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PNC Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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