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How Do I Recover My PNC Bank Account?

Jul 9, 2020

Founded in 1845, PNC bank has grown to earn more than $16 billion in revenue in 2017 due to having many types of financial products, ranging from loans and credit cards to a virtual wallet banking. As it is with many banks, PNC offers convenient online banking as a way for its patrons keep track of their finances, but what if you need to recover your online profile? What do you do? The answers depend on if you forgot your user ID, password or both. This guide will walk you through in getting back to your account and your life.

Forgotten Password

  1. There are a few pieces of information you'll need to reset your password.
    1. PNC user ID and social security number or PNC user ID and tax ID number.
    2. One of your full PNC account numbers
    3. Debit card and PIN from your personal account or a phone number added to be a password reset if you don't have a personal account or are a business account customer.
  2. Go to pnc.com and click on Forgot User ID or password, which is directly beneath the password field.
  3. Click on the Reset Password Now in the Forgot Your Password section and follow the prompts to reset your password.

Forgotten User ID

If you forgot your user ID and you cannot remember it with the following hints, you will need to call customer service here. They are open 7 days a week, Mondays through Fridays from 7 a.m. until 10 p.m. Eastern, and Saturdays and Sundays are 8 a.m. until 5 p.m.

  1. User IDs must be between 8 and 20 characters long and can contain letters, number and only four special characters.
    1. At symbol @
    2. Dash –
    3. Underscore _
    4. Period .
  2. User IDs can't have spaces.
  3. The same User ID can be used to access PNC Voice banking as well as online banking if the ID is all numbers.

Forgot Both

Since it's impossible to reset your password without your user ID, you'll need to call customer service for help.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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