Can I file a complaint with the Ombudsman if I have already contacted customer support?

Yes, you can file a complaint with the Ombudsman even if you have already contacted customer support at Canada Post. The Ombudsman is an independent and impartial office that provides a second level of review for unresolved concerns. They are here to ensure fair treatment and the proper application of policies and procedures. If you have already tried to resolve your issue with customer support but remain unsatisfied, the Ombudsman can step in to review your complaint and work towards finding a resolution. They offer an alternative avenue for resolving disputes and can provide valuable assistance when dealing with complex or challenging situations with Canada Post.