Are there any issues that the Ombudsman cannot assist with?

The Ombudsman at Canada Post is dedicated to addressing and investigating complaints concerning the services and practices of Canada Post. However, there are specific issues that fall outside the scope of their jurisdiction. These include matters related to decisions made by Canada Post that can be appealed through formal procedures, such as disputes regarding postage rates, delivery standards, or service policies that are already subject to an internal review process. Additionally, complaints that pertain to general dissatisfaction with postal service, without a specific incident or substantial evidence, may not be eligible for investigation. Furthermore, the Ombudsman does not typically engage in cases that are currently under litigation or those that have been resolved in a court of law. Issues involving employee relations or grievances concerning Canada Post employees are also not within the Ombudsman's mandate. It may be beneficial for individuals to consult the Ombudsman at Canada Post's official website for the most current information regarding the types of complaints they handle and those that are outside their responsibilities, as well as for contact information and additional resources. Understanding the scope of the Ombudsman's role can help individuals determine where to direct their inquiries or concerns.