Are there any issues that the Ombudsman cannot assist with?

The Ombudsman at Canada Post can assist with most issues related to the services, policies, or actions of Canada Post. However, there are a few limitations to their jurisdiction. The Ombudsman cannot intervene in matters that are currently under litigation or those related to decisions made by Canada Post that are authorized or required by a law or regulation. Additionally, the Ombudsman cannot address matters that fall outside of Canada Post's scope of responsibility, such as issues pertaining to other organizations or government agencies. Nevertheless, the Ombudsman is committed to providing assistance and guidance, so if you have any concerns, it is recommended to reach out to them to determine the extent of their jurisdiction or for referral to the appropriate avenue for your specific concern.