What information do I need to provide when submitting a complaint to the Ombudsman?

When submitting a complaint to the Ombudsman at Canada Post, it is essential to provide certain key information. To ensure a thorough investigation, please provide your full name, contact details, and preferred method of communication. We also require clear and concise details regarding the nature of your complaint, including specific dates, locations, and individuals involved. Any supporting documents or relevant correspondence should be included, if available, to aid in our assessment. Additionally, please outline any previous steps taken to address the issue within Canada Post. The more information provided, the better we can understand the situation and work towards a resolution. Rest assured that all personal information is handled with strict confidentiality in accordance with our privacy policy.