How long does it typically take for the Ombudsman to resolve a complaint?

The timeframe for resolving a complaint with the Ombudsman at Canada Post can vary depending on the complexity of the issue. Generally, we strive to address and resolve complaints as efficiently as possible. Simple complaints may be resolved within a few weeks, while more complex cases may take longer. Factors such as the availability of information and cooperation from all parties involved can impact the resolution timeline. We aim to provide a fair and thorough examination of each complaint, ensuring all relevant details are considered. Our priority is to reach a resolution that is satisfactory and fair to all parties involved.