What issues can I bring to the Ombudsman for assistance?

You can bring various issues to the Ombudsman for assistance at Canada Post. This includes concerns regarding delivery services, lost or damaged mail, delivery attempts, address changes, redirections, and service disruptions. You can also seek help for matters related to handling of personal information, privacy breaches, harassment, or improper conduct by Canada Post employees. The Ombudsman provides an impartial and independent avenue to address customer issues and complaints that have not been resolved through regular channels. They serve as a mediator, conducting thorough investigations, and making recommendations for fair resolutions. If you encounter any problems or need assistance with Canada Post services, the Ombudsman is available to help you navigate and resolve these issues effectively and efficiently.