How do I let the Canada Post know about a delivery problem?

If you have a delivery problem with Canada Post, it could be because of many different reasons. Here's how to diagnose and solve some of the most common problems.

Adam Goldkamp is the editor / author responsible for this content.
Jul 9, 2019

Canada Post delights in an extensive network of post offices whose convenient locations empowers people to ship their parcels locally and internationally. They offer various shipping services from economical ground shipping to deliver the next day. What if you experience a delivery challenge with Canada Post? These are the typical delivery issues that clients complain about.

• Late delivery

• Lost package

• Damaged Parcel

• Missed delivery

• Mail issues

Such scenarios may trigger frustration, disappointments, and inconveniences to the client. There are simple ways you can use to contact Canada Post and launch a complaint or inquire about the delivery issue.

1. Contact Canada Post online

Owing to the enormous number of inquiries, Canada Post disabled their email contact to make the help process easier for both customer service and the clients. Initially, inquiry emails sent were too many for the customer service to exhaust looking into them, and this led clients to think that the customer service was inefficient. Currently, it is easy to reach Canada Post online through various social media platforms such as Facebook, Twitter, and Instagram. Customer service will address the posted concern and get back to the client through the post. The pages and the handles are provided on the official website of the company.

Alternatively, you can contact Canada Post online to seek clarity on an issue with delivery through the completion of an online form which enables you to create a service ticket and report the delivery issue you are facing. Access the form online on Canada Posts Website and choose to contact the company online. Proceed through the process and submit the ticket. Be patient as customer service address the issue and gets back to you.

2. Phone Contact

Canada Post has made it easy for consumers to make inquiries to the company through the official company's contacts accessed in the company's official website. Canada Post receives calls from clients from Monday to Friday from 7 AM to 11 PM and on weekends from 9 AM to 9 PM.

3. Company Chat Section

Canada Post allows its users to chat with the customer service regarding a challenge or an issue they encounter. To chat with customer service, access the Canada Post website and select the Chat section. You will be directed to a live chat option requiring you to enter your full name and a detailed question of the concern you would like addressed before submitting the question. After presenting the problem, you are required to wait a few minutes, and customer service will respond to the query through the chat option.

4. Support Section

Before contacting the company, you are required to check whether your issue has been addressed in the Support Section. The support section gives answers to possible queries allowing consumers to find responses to some frequently made inquiries. Some the questions are;

• Tracking status

• Filing a claim

• Mail Forwarding

• Mail delivery

• Post Office and rates among others

Trying to find a solution through the support section reduces the number of inquiries made to customer service reduces the bulk questions.


If you feel that your complaint or issue has not been adequately addressed, you are allowed to share your troubles with the ombudsman. It is critical to note that you only contact the ombudsman after you have interacted with customer service about your issue. The ombudsman will require a ticket that you used in contacting customer care. File your appeal with the ombudsman online, and he will make the appropriate follow up within five to ten business days.

The Ombudsmen will investigate the issue according to their mandate and give timely feedback.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I let the Canada Post know about a delivery problem?

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