Microsoft Store Customer Service

Contact Microsoft Store & solve common issues

Use Microsoft Store's Phone Number

Microsoft Store's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Microsoft Store. Below you will also find the phone and non-phone-based contact information we've gathered.

Microsoft Store: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Microsoft Store.
There's more!
Click below to show 8 more questions, answers, and complete guides to common Microsoft Store customer support problems.

Contacting Microsoft Store customer support

Below you can compare and contrast the 2 ways to contact Microsoft Store by looking at which ones are the fastest and which ones other customers recommend the most for solving Microsoft Store customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Microsoft Store across the following channels: Phone, Web.

Phone number / contactWaitVotes
877-696-7786
Customer Service
38 mins79
Online Help at microsoftstore.com
Customer Service
< 2 hrs80

Recent reasons customers contacted Microsoft Store:

I was gifted * months game pass ultimate and when I went to redeem the code I accidentl...
I can't download anything from the microsoft store. Reinstallation didn't work either...
Order ************I did not receive the package. Ups said already delivered.*UPS rack...
Windows apps permissions errors after installing game from the Microsoft store.**Window...
Change order. I would like to change the delivery instructions for my order. Order num...
I purchased chivalry * last night but the Microsoft rewards app wont let me claim the...
My mother is not able to get onto her computer. She knows her password but must have pr...
Hello i want to buy forza horizont * standart edition and when i want to chose payment...
We purchased a laptop on Black Friday… We just opened it for the first time to set it u...
new laptop Microsoft office setup assistance please
I WANT TO PURCHASE MICROSOFT FLIGHT SIMULATOR ****. HOW CAN I GET THE ** DISK VERSION...
Please send the miracast app to my computer. My computer is a Dell Inspiron ** **** S...
Today i received my third replacement series x controller but i have the exact same iss...
My brother buy a gift card xbox but it doesn't work and i already have talk to Xbox cus...
Purchased "Any Audio Cutter: Mp* and audio trimmer" from the MS store. Account shows i...

Help me with my issue

Does GetHuman work with Microsoft Store?

GetHuman does not work with Microsoft Store's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Microsoft Store at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Microsoft Store's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Microsoft Store at a Glance

Microsoft Store has no chat option
Microsoft Store has no customer email
Microsoft Store has 1 help forum
Microsoft Store has no twitter handle
Microsoft Store has no facebook page
Contact information overview

Answered on this page:

How Do I Find Cyber Monday Deals for Microsoft?
Can I cancel or modify my order after it has been placed?
How Do I Return an Item to Microsoft from Their Black Friday Sale?
Do I need a Microsoft account to make a purchase on the Microsoft Store?
Can I exchange an item purchased from Microsoft Store?
How Do I Make an Order for the Microsoft Cyber Monday Event?
How Do I Return an Item to Microsoft from Their Cyber Monday Sale?
Solutions to common issues

Contacting Other Companies

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