Microsoft Store Customer Service

Phone Number & Contact Info

Microsoft Store's Best Phone Number

877-696-7786
Toll-free·Calls Customer Service·Most popular Microsoft Store number
Q:

How do I talk to a live human at Microsoft Store?

A:Press 3 then 3
Q:

Does Microsoft Store offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Microsoft Store phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then 3
Here is how our research team describes the way the Microsoft Store phone system greets you: Are you calling as a home user or a business user?
Below are some clips we've found from Microsoft Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft Store
Tuesday, June 11, 2024 3:17 PM

What are the hours and when should I call?

Microsoft Store operates the call center for this 877-696-7786 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 727 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Microsoft Store is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 727 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Microsoft Store

In summation, the best day to call Microsoft Store is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft Store staffs the call center well on Friday.

Calling this Microsoft Store Customer Number

I was having an issue attempting to upgrade my Windows tablet, so I called the Microsoft Store to see if they could help walk me through the process. There are dozens of reasons why people would contact Microsoft, so I assumed there would be a long wait and I would have to wade through many directory trees. From software issues to the large line of products that Microsoft produces, there are a lot of technical issues that can arise. Then, of course, there are simple questions about purchases and returns since they make tablets, phones, etc. 

When you first call the Microsoft Store, you are warned that information that you share with during the call may be transferred to other countries to help training. Then it asks if you are calling as a home or a business user. It was a surprise because I did not have to go through a directory tree. Instead, a recorded AI assistant asked me what it could help me with today.

I told it that I needed help with a Windows update. It immediately picked up my voice and said I understand you are having issues with Windows; please explain more about your issue. I added that I was having issues with my Windows update. It asked me again, so I simplified my answer and said, "Update issues." 

However, it then told me that to better serve me, all technical help was available online. I called because I didn't want to read through the information; I wanted someone to assist me with my issue. I had already Googled a lot of things and didn't need a source of more online information; I needed help. 

It told me that I could go to Microsoft's customer support website, but I didn't catch the website's name since I wasn't happy. It then said it could text me the website address, which I agreed to. The AI voice told me it would text me the address and thanked me for calling. Then it abruptly said, "Goodbye." It offered no other options or way to reach out to someone. 

Not only was this annoying and a bit rude, but it also never texted me the address. I was able to find it with a brief Google search, but it was annoying that it didn't even do that. Online did not help either; ironically, the technical support number I found was the one I had just called. There was also no live chat option, just lots of information that did not help me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Microsoft Store

If you have time to do a bit of reading before you call Microsoft Store, we recommend you read over some of our problem-specific articles.

Do I need a Microsoft account to make a purchase on the Microsoft Store?

Yes, a Microsoft account is required to make a purchase on the Microsoft Store. Having a Microsoft account offers several benefits. It allows you to securely make purchases, track your order history, and access a personalized shopping experience. Additionally, your Microsoft account enables you to download and manage digital content across various devices, such as apps, games, music, and movies. The account also grants you access to exclusive deals, rewards, and special promotions. Creating a Microsoft account is a simple process that requires basic information such as your name, email address, and password. By having a Microsoft account, you can enjoy a seamless and convenient shopping experience on the Microsoft Store.

What is the return policy for Microsoft Store purchases?

The return policy for Microsoft Store purchases offers customers the flexibility and peace of mind they desire. Customers can return eligible products within 30 days from the purchase date, provided they are in their original condition and packaging. Moreover, certain categories such as software, games, and subscriptions have specific return guidelines. Customers are encouraged to visit the Microsoft Store website for further details. Additionally, returns can be initiated both online and in-store for convenience. For online orders, customers can sign in to their Microsoft account and access the order history page to start the return process. In-store returns can be completed at any Microsoft Store location by presenting the original receipt or order confirmation email. Microsoft Store strives to ensure customer satisfaction through a fair and efficient return policy.

What payment methods are accepted on the Microsoft Store?

The Microsoft Store accepts various payment methods to provide convenience and flexibility to its customers. We accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept PayPal as a payment option. Customers can use their existing PayPal accounts to make a secure and seamless transaction. For those who prefer alternative payment options, Microsoft Store Gift Cards are also accepted. These gift cards can be easily purchased at our physical retail stores or online. We strive to offer multiple payment options to ensure a smooth and hassle-free shopping experience for our customers, making it easier for them to purchase their favorite Microsoft products and services.

Top Microsoft Store customer service problems

Click the link above to get answers to just about any Microsoft Store customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft Store, and their purpose. Are any of these similar to the reason you are trying to call?
Outlook password issue: "I keep getting messages to enter the password on my Outlook but nothing seems to work."
- From a call lasting 1m 54s , Jun 11, 2024 3:17 PM
Assistance with finding accessible device: "I need something like a Surface nine that I can run totally by talking to it."
- From a call lasting 6m 1s , Feb 28, 2024 3:11 AM

More Microsoft Store Customer Service Contacts

There are of course other ways to contact Microsoft Store customer service besides the phone. Below we list the best ones, by medium.

Microsoft Store Customer Help Desk / Web Support

microsoftstore.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Microsoft Store customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Microsoft Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Store agent. This phone number is Microsoft Store's best phone number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Store has 1 phone number. It's not always clear what is the best way to talk to Microsoft Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Microsoft Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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