Microsoft Store Phone Number

Calling Microsoft Store customer service faster by GetHuman

Customer service
Current Wait: 39 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 10:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ReturnsCancel orderChange orderTechnical supportTrack orderA different issue
Get to a live person fastest: Press 3 then 3
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Reasons customers like you called recently

Want to buy possibly a new laptop surface pro
a day ago
Unsatisfied with new SurfaceGo** do I need to return within **-day window, or can that...
2 days ago
I bought an Xbox elite controller series * and in the right trigger there’s a stick to...
3 days ago
Four charges showed up my credit card totaling $***.** and I have no idea what they are...
9 days ago
My credit card statement shows * charges from the Microsoft store totaling $***.**. The...
15 days ago
Looking for an explanation on billing. Four charges just showed up on my credit card to...
18 days ago
I have movies and TV. I have bought movies from microsoft store. For what ever reason...
18 days ago
I was charged $**.** and I did not ok this transaction and I want it refunded back to m...
25 days ago
I don't use these services i notice these charges i did not charge them
a month ago
$**.** charged for Xbox subscription today. Please cancel and refund.
a month ago
Bought HD Movie Marker Pro from Microsoft store. Received a receipt and order number i...
a month ago
Ordered HD Movie Maker Pro and paid. Order * **********. Got email receipt but no lin...
a month ago
a month ago
screen discoloration.
a month ago
Order still showing pending
a month ago
See more recent reasons for callingHelp me with my issue

Customer Number 877-696-7786 - by the Numbers

Phone number to dial
Call-back available
Call picked up by a real person
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
Navigate phone maze to a human
Press 3 then 3
Average wait
Current wait
Rank (among phone numbers)
Rank (overall)
Alternate methods
phone, web
Quality of communication
Quality of help
Customer votes
Information last updated
Wed May 27 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft Store's Best Toll-Free/800 Customer Phone Number

This is Microsoft Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Store agent. This phone number is Microsoft Store's Best Phone Number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Store we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Microsoft Store has 1 phone number. It's not always clear what is the best way to talk to Microsoft Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Microsoft Store - by phone or otherwise

While 877-696-7786 is Microsoft Store's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Microsoft Store customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Microsoft Store please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Microsoft Store.

What is GetHuman's Relationship to Microsoft Store?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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