Microsoft Store Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Microsoft Store number
Q:How do I get a live human at Microsoft Store?
A:Press 3 then 3
Q:Does Microsoft Store offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Friday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Microsoft Store phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then 3
Here is how our research team describes the way the Microsoft Store phone system greets you: Are you calling as a home user or a business user?
Below are some clips we've found from Microsoft Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or a business user."
Excerpt from a call with Microsoft Store
Wednesday, February 28, 2024 3:11 AM

What are the hours and when should I call?

Microsoft Store operates the call center for this 877-696-7786 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 727 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Store is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 727 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Microsoft Store is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft Store staffs the call center well on Monday.

Why call this Microsoft Store number?

Below is a sample of recent calls to Microsoft Store, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with finding accessible device: "I need something like a Surface nine that I can run totally by talking to it."
- From a call lasting 6m 1s , Feb 28, 2024 3:11 AM

My Experience Calling 877-696-7786

I was having an issue attempting to upgrade my Windows tablet, so I called the Microsoft Store to see if they could help walk me through the process. There are dozens of reasons why people would contact Microsoft, so I assumed there would be a long wait and I would have to wade through many directory trees. From software issues to the large line of products that Microsoft produces, there are a lot of technical issues that can arise. Then, of course, there are simple questions about purchases and returns since they make tablets, phones, etc. 

When you first call the Microsoft Store, you are warned that information that you share with during the call may be transferred to other countries to help training. Then it asks if you are calling as a home or a business user. It was a surprise because I did not have to go through a directory tree. Instead, a recorded AI assistant asked me what it could help me with today.

I told it that I needed help with a Windows update. It immediately picked up my voice and said I understand you are having issues with Windows; please explain more about your issue. I added that I was having issues with my Windows update. It asked me again, so I simplified my answer and said, "Update issues." 

However, it then told me that to better serve me, all technical help was available online. I called because I didn't want to read through the information; I wanted someone to assist me with my issue. I had already Googled a lot of things and didn't need a source of more online information; I needed help. 

It told me that I could go to Microsoft's customer support website, but I didn't catch the website's name since I wasn't happy. It then said it could text me the website address, which I agreed to. The AI voice told me it would text me the address and thanked me for calling. Then it abruptly said, "Goodbye." It offered no other options or way to reach out to someone. 

Not only was this annoying and a bit rude, but it also never texted me the address. I was able to find it with a brief Google search, but it was annoying that it didn't even do that. Online did not help either; ironically, the technical support number I found was the one I had just called. There was also no live chat option, just lots of information that did not help me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Microsoft Store Customer Service

There are of course other ways to contact Microsoft Store customer service besides the phone. Below we list the best ones, by medium.
Microsoft Store's website
As a last, sometimes only, resort- Microsoft Store customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Microsoft Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Store agent. This phone number is Microsoft Store's best phone number because 4,362 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Store has 1 phone number. It's not always clear what is the best way to talk to Microsoft Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Microsoft Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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