How Do I Recover My Microsoft Powerpoint Account Access?
In a nutshell: If you have lost access to your Microsoft 365 account (formerly called Microsoft Office) then you may no longer be able to access PowerPoint, Excel, Word, and Outlook. You need to learn how to regain access to your account if you want to regain access to these tools. Keep on reading to learn how to do it.
Introduction
If you have lost access to your Microsoft 365 account (formerly called Microsoft Office) then you may no longer be able to access PowerPoint, Excel, Word, and Outlook. You need to learn how to regain access to your account if you want to regain access to these tools. Keep on reading to learn how to do it.
What You'll Need
Your Microsoft 365 account is the same account as the one you used to sign up for Microsoft 365 originally.If you haven't signed in to your Microsoft account in two years or more then your account may have been deleted. In this case it cannot be recovered because it no longer exists.
Double check that you have entered the information correctly.
If you have more than one Microsoft account, try entering the information for a different account.
You might be misremembering which account has your Microsoft 365 account, especially if you haven't accessed it in awhile, so it's worth trying.
Go to the Microsoft username recovery page.
Microsoft username recover page
If you have not forgotten your username, skip to step 8.
Enter an email address or phone number associated with your account in the text field provided.
Request a security code.
Retrieve the security code, enter it in the text field provided, and then click on "Next."
You will be shown a portion of your username as a hint. Use this to log in to your account.
If you have also forgotten your password, skip to step 8.
If this did not work, continue with the next step.
Look for the usernames associated with your computer.
For Windows 10 and 11 devices, open the Start menu, select "Settings," then select "Accounts." Look under "Email and app account" for the usernames associated with that computer. Apple does not have an easy way to do this. If all else fails, check your various email accounts for messages from Microsoft to see if any concern this account.
If you also have forgotten your password, continue on with the next steps.
Go to the Microsoft sign in page.
Microsoft sign in page
If you know both your username and password but still can't sign in to your account, skip to step 15.
Click on the "Sign in" button.
Click on the "Forgot your password?" link.
Choose an email address or phone number to have a verification code sent to.
Click the "Next" button.
Enter the verification code and click "Next."
Enter a new password and confirm.
If you still can't sign in to your account, proceed with the next steps.
Go to the Microsoft sign in helper page.
Microsoft sign in helper
This automated tool will try to detect any problems with your account and help you figure out why you can't sign in.
Fill in the form and follow the prompts to get help regaining access to your account.
Conclusion
If you need any human help recovering access to your Microsoft account, call a Microsoft customer service representative. You can reach one from Monday through Friday from 6:00 am to 10:00 pm PST and on Saturdays and Sundays from 7:00 am to 6:00 pm PST.
Further questions?
Solutions to similar problems
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