Can I exchange an item purchased from Microsoft Store?

Yes, customers can exchange items purchased from Microsoft Store. Microsoft Store offers a convenient exchange policy to ensure customer satisfaction. If customers are not fully satisfied with their purchase, they can return the item within the specified return period, typically 30 days from the date of purchase. The item should be in its original condition, accompanied by all accessories, manuals, and packaging. Customers can either request a refund or exchange the item for another product of equal or lesser value. Some exclusions may apply, such as digital content or personalized items. The exchange process is hassle-free and can be done both in-store or online, providing customers with flexibility and peace of mind.