JC Penney Customer Service

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Recently Reported Customer Problems

I’ve had the jcpenney app for years, but it now tells me I’m locked out. I’ve tried res...
I thought J. C. Penny was closed in Tulsa, Oklahoma so I went on line and ordered my so...
I want to return two separate orders by mail and I don’t have the receipts.
I order from jcpenny did not receive a confirmation number but they charge my card and...
I am writing the JCPenney company to express my disappointment of you taking Mike Linde...
Received a package today from JC Penney which contained an item that should have been s...
frozen up , can’t find my balance
Trying to place an order & shipping & billing address is different. The online order w...
Yes, I just received a package from Penney's via UPS containing two pairs of shoes. The...
Can't access my account number and pay credit bill
I received my bathing suit today and love it but I need to exchange it for a larger siz...
received a wrong online order. can not find the easy spirit shoes i did order. i recei...
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JC Penney Customer Reviews

I ordered online to get a this is no longer available I used my re...
The issue is that the person who they call the manager is being ve...
* light gray and one dark gray French terry jogger* get one and th...
I tried using a different card but received an email the day it wa...

About JC Penney

You are looking up JC Penney customer care, so you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. JC Penney also goes by or is associated with the names JC Penny, JCPenny, JCPenny.com, J C Penney, JCPenney.com, J. C. Penney Company, Inc., JCPenney. They are considered to be part of the following sectors and industries: retail, Consumer Discretionary, Retailing. JC Penney is associated with terms like clothing, cosmetics, electronics, footwear, furniture, housewares, jewelry, appliances, public, retail, apparel & footwear, consumer electronics, home & furniture, watches & luxury goods, e-commerce, b2c, consumer discretionary by their customers and industry analysts. Their competition, in the eyes of customers, are companies like Macy's, Amazon, Sears. They employ 31,440 people according to customers in the know.

What is the affiliation between JC Penney and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with JC Penney or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.

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