JC Penney Customer Service

Hacks for calling & contacting them faster, tips for common issues & reviews

Get guidance for specific issues

Contacting JC Penney

Available: call now & skip the wait!
All JC Penney Contact Information
Compare JC Penney's phone number, help-desk, Facebook page, twitter handle, and live chat option.

Recently Reported Customer Problems

Need info on * orders - no info on my email : order numbers -*****-****-****-*****Coral...
Fraud not owed created * accounts numbers i never had called synchrony fraud dept * ti...
I ordered a gold bracelet in March and returned it a week later. USPS tracking said it...
So both of these area rugs are falling apart at seams I want them to be replaced. I pay...
So I purchased * area rugs at ***.** each , and both of them are falling apart at the s...
Ordered Comforter Set, never received email confirmation. Ck’d JCP site for order info...
I received a package that does not belong to me. It has my name and address on it , but...
I returned two items and recvd a msg stating I would receive a check but have not recei...
Democrats for Open Borders: Star Trek Crew Goes Back in Time to Beat Up ICE Agents, Hij...
I haven’t received any coupons in my mail and I have the JCPenney credit card I want to...
How long does it take to get a refund placed back on your credit card
I need my card number. I have ordered a card, but I need my number to place an order.
See all reported issues

Get help with my issue

JC Penney Customer Reviews

I ordered online to get a this is no longer available I used my re...
The issue is that the person who they call the manager is being ve...
* light gray and one dark gray French terry jogger* get one and th...
I tried using a different card but received an email the day it wa...

About JC Penney

You are looking up JC Penney customer care, so you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. JC Penney also goes by or is associated with the names JC Penny, JCPenny, JCPenny.com, J C Penney, JCPenney.com, J. C. Penney Company, Inc., JCPenney. They are considered to be part of the following sectors and industries: retail, Consumer Discretionary, Retailing. JC Penney is associated with terms like clothing, cosmetics, electronics, footwear, furniture, housewares, jewelry, appliances, public, retail, apparel & footwear, consumer electronics, home & furniture, watches & luxury goods, e-commerce, b2c, consumer discretionary by their customers and industry analysts. Their competition, in the eyes of customers, are companies like Macy's, Amazon, Sears. They employ 31,440 people according to customers in the know.

What is the affiliation between JC Penney and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with JC Penney or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!