In a nutshell: Understanding how to track your JCPenney order is important. It allows you to know when your package is on the way or if it seems to have gotten lost in transit. Here are simple steps for tracking your JCPenney order through the website.
Understanding how to track your JCPenney order is important. It allows you to know when your package is on the way or if it seems to have gotten lost in transit. Here are simple steps for tracking your JCPenney order through the website.
Your order number
Visit the JCPenney website.
Find the menu on the JCPenney website. You'll see it in the upper-left corner of the homepage. It's represented by three stacked black horizontal lines.
Click on the three black stacked horizontal lines on the JCPenney website. Doing so will expand the menu.
Find the "Track My Order" link. You'll find it toward the top of the menu below "My Account."
Click on the "Track My Order" link. Doing so will take you to the "Order Status" page.
Locate the horizontal "Order Number" box. You'll find it under the "Order Status" header.
Click the "Order Number" box. This will cause the cursor to blink and your phone's keyboard to appear.
Type your order number in the "Order Number" box.
Locate the horizontal "Phone Number" box. It's directly under the "Order Number" box.
Click on the "Phone Number" box. This will cause the cursor to blink and your phone's keypad to appear.
Double-check the information you entered. When you're ready, click on the red-and-white "Find Order" button. It's right below the horizontal "Phone Number" box.
Review the results from your search to learn where your order is. If you need further assistance, please move on to Step 13.
If you weren't able to track your order or it says it was delivered but you didn't receive it, it's a good idea to contact JCPenney customer support. Let the representative know what you've tried doing to track your order and the results you received from the website. They can provide you with insight into where your package is and when you should get it. It's especially important to contact them quickly if you think the package might have been lost or stolen.
Don't forget to take notes during the call. Write down the JCPenney representative's name, the time and date you called, the locaton of your package, and when it should arrive. If you didn't already have your order number when you called, get it from the representative and write that down as well.
Don't hesitate to contact JCPenney customer support if you're having trouble tracking your order. One of their knowledgeable team members can assist you with learning more about where your items are.
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