This article describes how to return a purchase made at JC Penney during their Black Friday sales event. Detailed instructions for making the return by mail and in person are provided. A list of items that are ineligible for return is provided as well. JC's Penney's return policy is also described.
JC Penney has an annual Cyber Monday sale, with discounts on a lot of their electronic items. If you made a purchase during this sale and find you need to return it for any reason, read on to learn what you need to know.
Making the Return in Person
If you bring the receipt with you, you will qualify for a refund or exchange. If you do not have the receipt anymore then you can only receive store credit. The store credit will be equal to the lowest selling price of the item you are returning.
Making the Return by Mail
Items not Eligible for Return
If you made your purchase online, then your refund amount will be for the purchase price only, and will not include shipping and handling charges.
If you have any problems or questions during your return, you can contact JC Penney's customer service department for help. It has phone, chat, and help forum options.
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