Can I return an item purchased online in-store?

Yes, JC Penney allows customers to return items purchased online in-store. This convenient return policy enables customers to avoid shipping costs and expedite the refund process. Simply bring the item, along with the original packaging and receipt, to any JC Penney store within the specified return period. The return period varies depending on the type of item purchased. Items must be in their original condition, unworn and with all tags attached for a successful return. Certain exclusions apply, such as final sale and clearance items, which may have different return guidelines. For more details and any further assistance, please refer to our Returns & Exchanges section on our website or contact our customer service.