What is the return policy for catalog purchases?
Asked a year ago
Our return policy for catalog purchases is designed to provide our customers with flexibility and satisfaction. If you are not completely satisfied with your purchase, you may return it within 90 days of the purchase date for a full refund. Simply include your original packing slip or receipt with the returned item and ensure that the merchandise is in its original condition with all tags attached. We offer free returns by mail or at any of our JC Penney stores nationwide. If you do not have the packing slip or receipt, we will gladly provide you with store credit for the item's current selling price. Exceptions to our return policy may apply to certain products, such as custom orders and personalized items. Please refer to our website or contact our customer service for further information regarding our return policy.
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