JCPenney Catalog Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular JCPenney Catalog number
Q:How do I get a live human at JCPenney Catalog?
A:Must choose an option 1-7.
Q:Does JCPenney Catalog offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this JCPenney Catalog phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-7.
Here is how our research team describes the way the JCPenney Catalog phone system greets you: Check status of orders: press 1, New or existing mattress orders: press 2, Existing apparel or home decor order: press 3, Store experience, using coupons: press 4, Rewards: press 5, Credit services, making payments: press 6, JCPenney salon or optical: press 7.
Below are some clips we've found from JCPenney Catalog's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to JCPenney's customer service line. This call is being monitored and recorded in accordance with our business purposes and applicable law as this described in our privacy policy at j c p dot com. Now let's get started. At any time, you may press star to repeat the current menu. For help with an order, press one."
Excerpt from a call with JCPenney Catalog
Tuesday, January 16, 2024 1:07 AM
The first phone menu
"Welcome to JCPenney's customer service line. This call is being monitored and recorded in accordance with our business purposes and applicable law as described in our privacy policy. At j c p dot com. Now let's get started.
At any time, you may press star to repeat the current menu.
For help with an order, press one.
For credit services, including to make a payment, press two.
For in store services such as beauty, salon, optical, and portrait, press three.
For all other services, such as JCPenney rewards or product warranties, press four."
Excerpt from a call with JCPenney Catalog
Tuesday, March 26, 2024 6:42 AM
After you press 1
"For in store services such as beauty, salon for status on an existing order, press one.
If you received a call or email about an existing case, press two."
Excerpt from a call with JCPenney Catalog
Thursday, February 8, 2024 9:53 PM
After you press 4
"For JCPenney rewards, press one.
For product warranties, press two."
Excerpt from a call with JCPenney Catalog
Tuesday, March 26, 2024 6:42 AM

What are the hours and when should I call?

JCPenney Catalog operates the call center for this 800-222-6161 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 225 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JCPenney Catalog phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JCPenney Catalog staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call JCPenney Catalog is Sunday. The most busy day to call is Friday, which averages 208% more phone calls by comparison. Again, this is based on a sample of 225 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call JCPenney Catalog is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that JCPenney Catalog staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why call this JCPenney Catalog number?

Below is a sample of recent calls to JCPenney Catalog, and their purpose. Are any of these similar to the reason you are trying to call?
Technical difficulties: "I can't hear you. Hang on a minute."
- From a call lasting 2m 28s , Apr 2, 2024 11:37 PM
Order assistance needed: "I am trying to place an order and I'm not successful."
- From a call lasting 9m 24s , Mar 27, 2024 1:10 PM
Confusion with JCPenney Carano: "Would you please tell me why are you on the phone when I'm talking to JCPenney Carano?"
- From a call lasting 2m 20s , Mar 9, 2024 7:19 PM
Updating contact information: "I have changed it several times and today, I asked them to change it again."
- From a call lasting 12m 48s , Feb 25, 2024 1:36 AM
Order placement assistance: "I wanna place an order, but I gotta find the picture now of it."
- From a call lasting 2m 41s , Feb 23, 2024 5:43 PM
Order payment trouble: "I'm trying to pay with my Penny's credit card and I'm not doing too well with that."
- From a call lasting 4m 32s , Feb 21, 2024 8:23 PM
Inquiring about catalog order: "I'm on the Internet on the phone, I'm looking where you can order a a JCPenney catalog."
- From a call lasting 4m 16s , Feb 13, 2024 5:46 PM
Inquiring about catalog: "I was wondering, do you all have magazines, sale books?"
- From a call lasting 4m 33s , Feb 12, 2024 9:12 PM
Inquiry about curtain size: "I'm looking online at kitchen curtains, and I want to know the size of the rod pocket at the top of these curtains."
- From a call lasting 5m 32s , Feb 8, 2024 9:53 PM
Concern about shipping cost: "Why do I have to pay nine dollar shipping when it's not available to be shipped to my store?"
- From a call lasting 4m 19s , Feb 5, 2024 8:17 PM

More Ways to Contact JCPenney Catalog Customer Service

There are of course other ways to contact JCPenney Catalog customer service besides the phone. Below we list the best ones, by medium.
JCPenney Catalog's website
As a last, sometimes only, resort- JCPenney Catalog customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is JCPenney Catalog's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JCPenney Catalog agent. This phone number is JCPenney Catalog's best phone number because 4,530 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-6161 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call JCPenney Catalog first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, JCPenney Catalog has 1 phone number. It's not always clear what is the best way to talk to JCPenney Catalog representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JCPenney Catalog. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JCPenney Catalog. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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